Customer Support Executive

IMMEDIATE JOINER - HIRING FOR FRESHERS TOO

Dear Candidate,

Greetings for the day…

Congratulations! We are pleased to inform you that you have been shortlisted with us at Teleperformance India .

I hope this message finds you well. I am delighted to inform you about an exciting opportunity with Teleperformance, a prestigious French-based multinational corporation. Please let me know if you are interested in pursuing this opportunity or if you would like more information

Job Title: Customer Support Representative

Location: Gurgaon /Jaipur

Experience: 0-1 Year

Job Type: Full-Time

Job Summary:

We are seeking a Customer Support Representative to join our team. This role is ideal for a proactive and customer-focused individual looking to begin their career in customer support. The individual will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. The role involves handling support requests through various channels such as phone, email, or chat, ensuring customer satisfaction and building lasting relationships.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers in troubleshooting issues with products or services and provide appropriate solutions.
• Handle a variety of customer concerns, from basic questions to more complex problems, ensuring a high level of customer satisfaction.
• Record all customer interactions in the system, ensuring accurate and up-to-date information.
• Collaborate with internal teams to escalate and resolve issues that require further investigation or technical support.
• Offer product or service recommendations to customers based on their needs and inquiries.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
• Participate in training sessions to improve customer service skills and product knowledge.
• Assist in maintaining knowledge base articles or customer service documentation for future reference.

Key Requirements:

• Education: Bachelors degree preferred.
• Experience: 0-1 year in customer service, customer support, or a similar role (internships or voluntary experience is considered).
• Skills:
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to remain calm and effective in stressful or challenging situations.
• Basic proficiency in using customer service software, MS Office, or CRM tools.
• Strong attention to detail and organization.
• Positive attitude and willingness to learn.
• Personality:
• Friendly and approachable demeanor.
• Ability to work effectively both independently and in a team.
• Enthusiasm for providing excellent customer service.

Why Join Us:

• Growth Opportunities: Develop your skills and advance within the company.
• Supportive Environment: Work in a collaborative and dynamic team.
• Competitive Benefits: Enjoy a comprehensive benefits package and employee perks.

If you're eager to start your career in customer support and grow in a professional environment, apply now to join our team!

If you're interested, please share your updated CV with me at alok.sharma2@teleperformancedibs.com.