WFM- RTA || Teleperformance

IMMEDIATE JOINERS REQUIRED
Location - Mumbai - Malad/Thane

Excellent Comms

Shifts - 24*7/Rotational Week offs
Job Role:

• To create reports on a daily weekly and monthly basis to share.
• Performance of team clusters against the process defined SLAs.
• Creating new templates and modifying existing ones to simplify data collection from various sources.
• Collating data received from various sources.
• Taking care of ad hoc report requests.
• Take ownership of the accuracy and timeliness of reports that are published
• Be aware with all relevant policies and procedures related to the process
• Track all Operations processes relating to SLA adherence.
• Ensure SLA performance reports are published timely and accurately.
• Escalate any irregularities in reports in a timely manner.
• Be aware of and comply with any client and process updates internal external for accurate tracking of performance and data.
• Address any problems grievances with the Team Leader, Team Coach, Team Manager that may have a bearing on productivity or efficiency.
• Liaise with other departments both internal and external.
• Collating data received from various sources.
• Sharing relevant MIS information with other departments as and when required.

Domain / functional expertise areas:

• Analytical skills
• Excel skills / Automation (Macro) / MS Access / Basic SQL
• Power BI will be an advantage

Critical competencies for the position:

• Knowledge of reporting/ data management
• Good with logical & analytical skills
• Taking initiatives to streamline processes and focus areas
• Maintain team engagement
• Hands on with excel & MS office