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399 Teleperformance Jobs

Bulk Hiring - Customer Service Executive

0-2 years

₹ 1 - 2.25L/yr

Gurgaon / Gurugram

100 vacancies

Bulk Hiring - Customer Service Executive

Teleperformance

posted 7d ago

Job Description

JOB DESCRIPTION


Eligibility Criteria:


  • Proven experience in a customer service or customer-facing role
  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical abilities
  • Ability to remain calm and professional under pressure
  • Empathy and a customer-focused mindset
  • Ability to work effectively both independently and as part of a team
  • Graduate/Post Graduate

Role Description:


  • Receive, document and track customer complaints via phone, email and any other source
  • Investigate and analyze complaints to understand the root cause and identify potential solutions
  • Communicate with customers to empathetically understand their concerns and provide appropriate solutions
  • Liaise with internal team and partners to resolve customer complaints and ensure timely resolution
  • Maintain accurate records of complaints and their resolution for reporting and analysis purposes
  • Identify trends in complaints and provide feedback to relevant departments to improve products or services
  • Continuously seek opportunities to improve the complaint resolution process and enhance customer satisfaction
  • Collaborate with other team members to ensure a consistent and high-quality customer experience

How to Apply:

Please send your resume on number mentioned below:

9266381699

Tushar

HR RECRUITER



Employment Type: Full Time, Permanent

Read full job description

Teleperformance Interview Questions & Tips

Prepare for Teleperformance Customer Service Executive roles with real interview advice

Top Teleperformance Customer Service Executive Interview Questions

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
Q2. Introduction Explain something in English What is customer care or customer service What is customer satisfaction
Q3. Q.9 what do you know about BPO or teleperformance?
View all 541 questions

What people at Teleperformance are saying

3.5
 Rating based on 1.9k Customer Service Executive reviews

Likes

The management is really good. They treat employees as a friend and family. They care for their employees.

  • Salary - Good
  • +6 more
Dislikes

The transport facility was not good. We had to wait approximately for an hour to get cab after shift in morning 4.30 am while going home.

Read 1.9k Customer Service Executive reviews

Customer Service Executive salary at Teleperformance

reported by 6.2k employees
₹1 L/yr - ₹6.4 L/yr
At par with the average Customer Service Executive Salary in India
View more details

What Teleperformance employees are saying about work life

based on 30k employees
52%
38%
58%
81%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Teleperformance Benefits

Cafeteria
Job Training
Soft Skill Training
Free Transport
Work From Home
Health Insurance +6 more
View more benefits

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Teleperformance Gurgaon / Gurugram Office Location

View all
Gurugram Office
Plot No 398, Phase III, Udyog Vihar, Sector 20, Gurugram, Haryana 122016, India Gurugram
122016

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