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345 Teleperformance Jobs

Customer Care Executive For L2

1-5 years

₹ 2.75 - 3.25L/yr

Indore

500 vacancies

Customer Care Executive For L2

Teleperformance

posted 14hr ago

Job Description

Greetings Indore!


Join Our Team!

Teleperformance welcomes you to be a part of our dynamic team!


Job Role: Customer Care Executive (L2)

Location: Indore

Job Type: Full-time


About the Role:

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Care Executives (L2). As a Customer Care Executive, you will be responsible for providing exceptional customer service to our clients via inbound and outbound calls and handle escalation cases.


Responsibilities:

- Handling escalation cases

- Handling customer inquiries and resolving issues via phone

- Providing product/service information to customers

- Meeting and exceeding customer satisfaction targets

- Maintaining accurate records of customer interactions

- Collaborating with team members to achieve team goals


Requirements:

- Minimum 12th pass qualification

- Minimum 1 year experience in customer support (voice)

- Excellent communication and interpersonal skills in English and Hindi


Shifts:

For male employees any 9 hours during 24x7

For female employees any 9 hours during 6 am to 9 pm

During training 6 working days with 1 rotational week off, after successfully hitting the production floor 5 working days with 2 rotational week off


Transporation:

Self


Salary :

CTC 27K

Inhand 23k


For candidates who want to relocate will be provided with 14 days accommodation along with tickets and after successful completion of 3 months in the system 10k relocation bonus will be given.


How to Apply:

If you are passionate about delivering exceptional customer service and want to join our dynamic team, please submit your application to


Priyanka Dhar

7908390047

priyanka.dhar@teleperformancedibs.com

Or

Sneha Chatterjee

6290237491

sneha.chatterjee@teleperformancedibs.com


We look forward to welcoming you !!




Employment Type: Full Time, Permanent

Read full job description

Teleperformance Interview Questions & Tips

Prepare for Teleperformance Customer Care Executive roles with real interview advice

Top Teleperformance Customer Care Executive Interview Questions

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
Q2. Introduction Explain something in English What is customer care or customer service What is customer satisfaction
Q3. Q.9 what do you know about BPO or teleperformance?
View all 537 questions

What people at Teleperformance are saying

3.5
 Rating based on 2.1k Customer Care Executive reviews

Likes

The job is quite easy to learn as you do similar task again and again.

  • Job security - Good
Dislikes

There are lot of politics involved in office. Your supervisor can cancel your leaves, ask you to work for extra for overtime. Even if you have to go to wash room you have to ask your supervisor.

  • Skill development - Poor
  • +1 more
Read 2.1k Customer Care Executive reviews

Customer Care Executive salary at Teleperformance

reported by 6.4k employees
₹0.7 L/yr - ₹7.3 L/yr
12% more than the average Customer Care Executive Salary in India
View more details

What Teleperformance employees are saying about work life

based on 29.8k employees
52%
38%
58%
81%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Teleperformance Benefits

Cafeteria
Job Training
Soft Skill Training
Free Transport
Work From Home
Health Insurance +6 more
View more benefits

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