Customer Service Executive

Role & responsibilities -

• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines and policies.

Skills-

• Proven customer support experience or experience.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication Skills.

Perks and Benefits-

Both ways Cab

Loyalty Bonus

Incentives

Growth

If Interested share your CV on Hema.chamoli@techmahindra.com or Share your cv on 9259203144.