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Teceze Consultancy Services

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3.2

based on 25 Reviews

18 Teceze Consultancy Services Jobs

Technical Support Engineer

Teceze Consultancy Services

3.2

based on 25 Reviews

2-3 years

₹ 2 - 3.5L/yr

Pune, Bangalore / Bengaluru, Mumbai

10 vacancies

Technical Support Engineer

Teceze Consultancy Services

posted 21d ago

Job Role Insights

Flexible timing

Key skills for the job

Servicenow IT Support Desktop Support Service Desk IT Service Desk L1 Support

+ 1 more

Job Description

Role & responsibilities

Incident & SR Management through CRM tool. (Service Now)
End User Experience Management. (Interact, meet, and greet professionally along with speedy resolution to their issues and requirements)
End Point Readiness. (Imaging, Media Sanitization (Kill Disk, Blanco etc.), Reimaging, QC, Labelling)
IMAC Support. (Laptops, CBs, MacBooks, Desktops, and related peripherals, Print and Scan devices)
End Point Support. (Remote and Deskside) (First Level H/W & OS & Application Support). (Laptops, CBs, MacBooks, Desktops, and related peripherals, Print and Scan devices; Windows & Mac OS ; Standard Applications)
End Point Redeployment. (Part Replacement, Unit Replacement, Media Sanitization, QC and reimaging if needed)
Vendor Partner Liasoning. (Warranty Coordination & Escalation with OEMs or partners)
Scheduled Activities. (Training Rooms checks, VC Rooms Checks, DC Hygiene Activities, others)
Metrics and SLA's Awareness

Preferred candidate profile

Perks and benefits

Employment Type: Full Time, Permanent

Read full job description

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What people at Teceze Consultancy Services are saying

5.0

Rating based on 1 Technical Support Engineer review

Anonymous · Engineering - Software & QA in Noida

Likes

Teceze adopts a great deal of innovation technologies to propel the digital operations in a vivid way. the likes of angular and spring boot are adeptly used in the development of web application.