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21 Teceze Consultancy Services Jobs

Technical Support Engineer

2-3 years

₹ 2 - 3.5L/yr

Pune, Bangalore / Bengaluru, Mumbai

10 vacancies

Technical Support Engineer

Teceze Consultancy Services

posted 26d ago

Job Role Insights

Flexible timing

Job Description

Role & responsibilities

  1. Incident & SR Management through CRM tool. (Service Now)
  2. End User Experience Management. (Interact, meet, and greet professionally along with speedy resolution to their issues and requirements)
  3. End Point Readiness. (Imaging, Media Sanitization (Kill Disk, Blanco etc.), Reimaging, QC, Labelling)
  4. IMAC Support. (Laptops, CBs, MacBooks, Desktops, and related peripherals, Print and Scan devices)
  5. End Point Support. (Remote and Deskside) (First Level H/W & OS & Application Support). (Laptops, CBs, MacBooks, Desktops, and related peripherals, Print and Scan devices; Windows & Mac OS ; Standard Applications)
  6. End Point Redeployment. (Part Replacement, Unit Replacement, Media Sanitization, QC and reimaging if needed)
  7. Vendor Partner Liasoning. (Warranty Coordination & Escalation with OEMs or partners)
  8. Scheduled Activities. (Training Rooms checks, VC Rooms Checks, DC Hygiene Activities, others)
  9. Metrics and SLA's Awareness


Preferred candidate profile



Perks and benefits




Employment Type: Full Time, Permanent

Read full job description

Prepare for Technical Support Engineer roles with real interview advice

What people at Teceze Consultancy Services are saying

5.0
 Rating based on 1 Technical Support Engineer review

Likes

Teceze adopts a great deal of innovation technologies to propel the digital operations in a vivid way. the likes of angular and spring boot are adeptly used in the development of web application.

  • Salary - Good
  • +5 more
Dislikes

Work from home is not encouraged

Read 1 Technical Support Engineer review

Technical Support Engineer salary at Teceze Consultancy Services

reported by 3 employees
₹3.6 L/yr - ₹4.6 L/yr
17% less than the average Technical Support Engineer Salary in India
View more details

What Teceze Consultancy Services employees are saying about work life

based on 26 employees
63%
42%
54%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Teceze Consultancy Services Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

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