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18 Teceze Consultancy Services Jobs

It Technical Support

5-6 years

₹ 6 - 7L/yr

Mumbai

2 vacancies

It Technical Support

Teceze Consultancy Services

posted 3d ago

Job Description

Role & responsibilities


table {mso-displayed-decimal-separator:"\."; mso-displayed-thousand-separator:"\,";} tr {mso-height-source:auto;} col {mso-width-source:auto;} td {padding-top:1px; padding-right:1px; padding-left:1px; mso-ignore:padding; color:black; font-size:11.0pt; font-weight:400; font-style:normal; text-decoration:none; font-family:"Aptos Narrow", sans-serif; mso-font-charset:0; text-align:general; vertical-align:bottom; border:none; white-space:nowrap; mso-rotate:0;} .xl138 {font-weight:700;} Roles & Responsibilities 1. Provide advanced troubleshooting and support for Windows and MacOS systems, including hardware and software issues.2. Manage and resolve escalated IT support tickets, ensuring timely resolution and minimal downtime. 3. Perform installation, configuration, and maintenance of desktops, laptops, and peripheral devices. 4. Troubleshoot network-related issues including LAN/WAN connectivity, VPN setups, and wireless network configurations.5. Perform system patching, updates, and routine health checks to ensure optimal performance of IT infrastructure. 6. Manage user accounts and permissions in Active Directory and ensure proper access control. 7. Support email services, including Microsoft Exchange, Outlook configurations, and troubleshooting. 8. Ensure proper deployment and integration of security tools, adhering to company IT policies and standards. 9. Assist in IT asset management, including inventory tracking, software licensing, and procurement coordination. 10. Document incident resolutions, technical procedures, and infrastructure configurations for knowledge sharing. 11. Provide remote and onsite support to end-users, ensuring a seamless user experience. 12. Collaborate with cross-functional teams and vendors for issue resolution and hardware replacements. 13. Mentor and guide junior IT team members on troubleshooting processes and IT best practices.





Employment Type: Full Time, Permanent

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What people at Teceze Consultancy Services are saying

Technical Support salary at Teceze Consultancy Services

reported by 1 employee with 6 years exp.
₹4.5 L/yr - ₹5.8 L/yr
43% more than the average Technical Support Salary in India
View more details

What Teceze Consultancy Services employees are saying about work life

based on 25 employees
59%
45%
56%
100%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

Teceze Consultancy Services Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

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