Technical Support Engineer

• Technical support to end-users via phone, email, or in-person for all hardware and software issues.
  
• Diagnose and resolve technical hardware and software issues on desktops, laptops, printers, and other peripherals.
  
• Install, configure, and upgrade operating systems and software applications.
  
• Perform troubleshooting and repair of computer systems, including virus removal and system optimization.
  
• Maintain accurate records of issues and resolutions using a ticketing system.
  
• Manage hardware and software inventory, ensuring that all devices and applications are up-to-date and functioning properly.
  
• Coordinate with vendors for hardware warranty repairs and software license renewals.
  
• Assist in deploying, configuring, and managing desktop and laptop systems.
  
• Asset Management:
  
• Maintain accurate and up-to-date records of IT assets, including hardware, software, and licenses.
  
• Track and manage the inventory of IT assets, ensuring that all equipment is properly tagged and accounted for.
  
• Conduct regular audits of IT assets to ensure compliance with company policies and procedures.
  
• Assist in the disposal or recycling of outdated or unused IT equipment.
  
• Assist in troubleshooting network connectivity issues and escalating to network engineers when necessary.
  
• Ensure that users have proper access to network resources and assist in setting up new user accounts.
  
• Provide user training and support for software applications and system usage.
  
• Develop and update documentation for technical procedures and user guides.
  
• Systemconnects experience to join the domain Local (AD)
  
• Maintainsand administers computer networks and related computing environments.
  
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  
• Ensure that all systems are secure and compliant with company policies.
  
• Assist in implementing security measures and updating systems with patches and antivirus software.
  
• Microsoft 360 connects experience to (e.g reset Password / configure two factor / assign 360 license ) Etc.

Requirements

• Strong knowledge of desktop and laptop hardware and software.
  
• Proficiency in troubleshooting and problem-solving.
  
• Communication skills verbal and E-mail written.
  
• Ability to work independently and manage multiple tasks simultaneously.
  
• Familiarity with remote support tools and ticketing systems.
  
• Basic understanding of networking concepts and protocols.
  
• Certifications (preferred but not required).
  
• Any graduate (IT L1-computer certification).