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9 NeevIQ Jobs

Technical Support Engineer

1-4 years

Pune

1 vacancy

Technical Support Engineer

NeevIQ

posted 3mon ago

Job Description

  • Technical support to end-users via phone, email, or in-person for all hardware and software issues.
  • Diagnose and resolve technical hardware and software issues on desktops, laptops, printers, and other peripherals.
  • Install, configure, and upgrade operating systems and software applications.
  • Perform troubleshooting and repair of computer systems, including virus removal and system optimization.
  • Maintain accurate records of issues and resolutions using a ticketing system.
  • Manage hardware and software inventory, ensuring that all devices and applications are up-to-date and functioning properly.
  • Coordinate with vendors for hardware warranty repairs and software license renewals.
  • Assist in deploying, configuring, and managing desktop and laptop systems.
  • Asset Management:
  • Maintain accurate and up-to-date records of IT assets, including hardware, software, and licenses.
  • Track and manage the inventory of IT assets, ensuring that all equipment is properly tagged and accounted for.
  • Conduct regular audits of IT assets to ensure compliance with company policies and procedures.
  • Assist in the disposal or recycling of outdated or unused IT equipment.
  • Assist in troubleshooting network connectivity issues and escalating to network engineers when necessary.
  • Ensure that users have proper access to network resources and assist in setting up new user accounts.
  • Provide user training and support for software applications and system usage.
  • Develop and update documentation for technical procedures and user guides.
  • Systemconnects experience to join the domain Local (AD)
  • Maintainsand administers computer networks and related computing environments.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Ensure that all systems are secure and compliant with company policies.
  • Assist in implementing security measures and updating systems with patches and antivirus software.
  • Microsoft 360 connects experience to (e.g reset Password / configure two factor / assign 360 license ) Etc.

Requirements

  • Strong knowledge of desktop and laptop hardware and software.
  • Proficiency in troubleshooting and problem-solving.
  • Communication skills verbal and E-mail written.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Familiarity with remote support tools and ticketing systems.
  • Basic understanding of networking concepts and protocols.
  • Certifications (preferred but not required).
  • Any graduate (IT L1-computer certification).


Employment Type: Full Time, Permanent

Read full job description

What people at NeevIQ are saying

NeevIQ Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

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