Senior IT Support Administrator

Seismic is a leader in sales enablement technology, delivering integrated solutions that connect marketing, sales, and buyers to drive meaningful engagement. We develop cutting-edge SaaS solutions, ensuring innovation, quality, and global reach to meet our customer needs.

We specialize in delivering modern, scalable, and multi-cloud solutions that empower businesses to succeed in today s digital era. Leveraging the latest advancements in technology, including Generative AI, we are committed to driving innovation and transforming the way businesses operate. As we embark on an exciting journey of growth and expansion, we are seeking a talented IT Support Administrator to join our team in Hyderabad, India.

The Senior IT Support Administrator provides top- tier IT service and support to our internal employees across the globe.

Who you are:

You are a passionate and results-oriented IT professional with a strong customer service focus. You thrive in a fast-paced environment and enjoy helping others solve technical challenges. You are a proactive problem-solver with excellent communication and interpersonal skills. You are comfortable working independently and as part of a team, and you are always looking for ways to improve the efficiency and effectiveness of IT support services.

What you ll be doing:

• Provide exceptional frontline support for Seismic s employees.

• Act as the single point of contact between the end-user and the IT department, ensuring all incidents and service requests are logged and managed efficiently.

• Provide updates on tickets that are in progress and ensure closure details are communicated to the end-user.

• Assist with onboarding and offboarding processes, including setting up new hire equipment and managing device returns for departing employees.

• Support multiple communication channels such as live chat, email, and in-person support.

• Maintain and update IT documentation and knowledge base articles to assist end-users with self-service options.

• Assist other team members in other Seismic offices.

• Manage local A/V system and be the local liaison for all-hands meetings.

• Support troubleshooting network issues in regional offices.

• Work with team members to improve overall IT services.

• Assist IT project manager on projects.

• Other duties as assigned.

• Ability to work US working hours.

What you bring to the team:

• Minimum 3-5 years of experience providing frontline support to employees in a fast-paced, dynamic environment.

• Strong customer service focus combined with excellent verbal/written communications and effective interpersonal skills.

• Experience with using and troubleshooting the latest versions of Windows and MacOS.

• Experience troubleshooting hardware issues on laptops and desktops running Windows and MacOS.

• Experience with remote support tools and techniques to assist employees working from various locations.

• Knowledge of basic networking concepts and troubleshooting steps for common network issues.

• Familiarity with IT asset management and inventory tracking systems.

• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

• Experience with ticketing systems and IT service management (ITSM) tool.

• Experience with Microsoft Office suite usage and troubleshooting.

• Experience with Cloud based enterprise services, such as Office365, Azure Active Directory, and Google Suite.

• Detail-oriented with exceptional organizational and time-management skills.

• Ability to work in a collaborative, team environment and work cross functionally across all departments.

• Experience working with a 100% cloud environment preferred.

• Experience with device management software is a plus.

What we have for you:

At Seismic, we re committed to providing benefits and perks for the whole self. To explore our benefits available in each country, please visit the Global Benefits page .