Infra Market - Senior System Engineer I (3-4 yrs)

Job Description :

Qualification :

- Work experience in an IT Support Engineering role.

- 3-4 years of experience in leading and managing support team.

- Good written and verbal communication, interpersonal skills, and ability to deal with users.

- Ability to diagnose and troubleshoot basic printer, networking related issues.

- Hands on experience in using IT Support Help Desk tools like Fresh service, Service Now etc.

- Hands on experience in managing 1000+ Assets with Asset management tool.

- Knowledge of remote access systems such as Any desk, TeamViewer, SCCM, RDC etc.

- Extensive experience working with different operating systems including Windows/Mac OS.

- Hands on experience in configuring and managing a Microsoft Azure Active Directory environment.

- Hands on experience in configuring and managing firewall, wifi routers, switches and access points.

- Knowledge on Azure AD, Azure Cloud, End point security, cloud concepts etc

- Knowledge on Microsoft Modern Workplace, Outlook, Microsoft Teams, O365, SharePoint, OneDrive, VC Devices/

- Strong customer service skills and follow ITIL framework.

- Strong verbal communication & problem-solving skills

- Able to work in fast-paced environment.

Professional traits :

- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.

- Ability to work with minimal supervision, independently and / or as a member of a team.

- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate.

Responsibilities :

- Handling IT tickets raised by users through Freshservice Helpdesk tool.

- Onboarding & Offboarding, install and configure computer systems and applications within the company.

- Troubleshooting MDM/ MAM Related issues.

- Asset Onboarding and Management through Asset Management tool

- Create an inspiring team environment with an open communication culture.

- Set clear team goals.

- Drafting and submitting reports to superiors and other key individuals.

- Delegate tasks and set deadlines.

- Oversee day-to-day operation.

- Monitor team performance and report on metrics.

- Motivate team members.

- Discover training needs and provide coaching.

- Listen to team members' feedback and resolve any issues or conflicts.

- Recognize high performance and reward accomplishments.

- Encourage creativity and risk-taking.

- Suggest and organize team building activities