Cloudside - Senior Cloud Operations Engineer - Active Directory (3-8 yrs)

Job Description :

Skills Required :

- Senior Cloud Ops (Cloud + Infra) Level 2 professional for managing and maintaining Cloud infrastructure across all platforms.

- Azure and Google Cloud professional level certifications are mandatory.

- Candidates should have at least 3+ years of experience in Cloud Operations specifically in GCP and Azure, and 2+ years of experience in OS support.

- Experience in managing and troubleshooting Windows & Linux Server OS environments is preferred.

- Knowledge of Active Directory, Group Policy, DNS, and DHCP is essential.

- Excellent problem-solving and troubleshooting skills.

- Strong communication and teamwork abilities.

- Knowledge with the ITIL framework is highly valued.

Roles & Responsibilities :

- As a Senior Cloud Ops (Cloud + Infra) Level 2 professional, you will be responsible for managing and maintaining Cloud infrastructure across Google, Azure and Amazon platform.

- Will manage and coordinate the daily activities of the Cloud Ops team as an L2 SME, guiding engineers in managing infrastructure resources in a cloud environment.

- Act as the Single Point of Contact for all platform and infrastructure-related issues within the customer environment.

- This includes operating support and troubleshooting to ensure the smooth functioning of systems.

- The individual will be responsible for technical decisions, leading troubleshooting, and providing solutions to problems for their immediate team and across multiple teams.

- Monitor the health of cloud resources and perform daily/weekly health checks.

- Monitor the ticketing support queue for all incidents and Service Requests.

- Respond and resolve incidents and service Requests within the response and resolution SLAs.

- Collaborate with Cloud engineering team for any L3 level issues and provide solution.

- Experience with incident management and problem management is required.

- Plan and implement infrastructure, OS upgrades and capacity expansions based on business requirements.

- Regularly backup systems and implement disaster recovery procedures to ensure business continuity.

- Monitor and optimize infrastructure for performance, cost efficiency, and security.

- Implement and maintain security best practices for Cloud, including IAM, firewall rules, and encryption.

- Maintain a hardening checklist and ensure that all resources are hardened according to the standard in build and run operations.

- Provide 24/7 support for Cloud Operations to customers across regions.