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38 Aforeserve Jobs

Desktop Support Engineer

2-5 years

₹ 1.15 - 3.6L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Mumbai, Bangalore / Bengaluru, Delhi/Ncr

1 vacancy

Desktop Support Engineer

Aforeserve

posted 23d ago

Job Description

Job Summary

We are seeking a motivated and detail-oriented Desktop Support Engineer (L1) to join our IT team. As a Level 1 support professional, you will be the first point of contact for end-users, providing prompt and efficient technical support for hardware, software, and network-related issues. Your role will be critical in ensuring smooth day-to-day IT operations across the organization.


Key Responsibilities

  1. End-User Support:
    • Respond to and resolve user requests via phone, email, or ticketing system within defined SLAs.
    • Troubleshoot and resolve hardware, software, and peripheral issues (e.g., desktops, laptops, printers, scanners).
  2. Hardware Management:
    • Install, configure, and maintain desktop hardware, peripherals, and operating systems.
    • Perform basic hardware diagnostics and coordinate with vendors for repairs or replacements.
  3. Software Support:
    • Install and configure software applications and updates.
    • Troubleshoot common software issues and provide user training as needed.
  4. Network Support:
    • Assist in diagnosing and resolving basic network connectivity issues (LAN, Wi-Fi).
    • Support VPN and remote access configurations.
  5. Documentation:
    • Maintain accurate records of support requests, resolutions, and asset inventory.
    • Create and update user guides and knowledge base articles.
  6. Collaboration:
    • Escalate complex issues to higher-level support or other IT teams as necessary.
    • Assist with onboarding and offboarding processes, including setting up user accounts and devices.

Required Skills and Qualifications

  • Education: Diploma or Bachelors degree in IT, Computer Science, or a related field (or equivalent experience).
  • Technical Skills:
    • Basic understanding of Windows and macOS operating systems.
    • Familiarity with Office 365, Active Directory, and ticketing systems.
    • Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).
  • Soft Skills:
    • Excellent communication and interpersonal skills.
    • Strong problem-solving and analytical skills.
    • Ability to work independently and manage time effectively.


Employment Type: Full Time, Permanent

Read full job description

Aforeserve Interview Questions & Tips

Prepare for Aforeserve Desktop Support Engineer roles with real interview advice

Top Aforeserve Desktop Support Engineer Interview Questions

Q1. How to install VMware on bare metal? How to configure a new VM?
Q2. What is VMware, What is VSphere, What is VCenter server?
Q3. What will you do if internet will lost Atonce
View all 48 questions

What people at Aforeserve are saying

3.4
 Rating based on 140 Desktop Support Engineer reviews

Likes

Nothing worst experience ever.

Dislikes

Salery is never on time, no appraisal, no job security.

  • Salary - Bad
  • +6 more
Read 140 Desktop Support Engineer reviews

Desktop Support Engineer salary at Aforeserve

reported by 335 employees with 1-6 years exp.
₹1.1 L/yr - ₹4 L/yr
At par with the average Desktop Support Engineer Salary in India
View more details

What Aforeserve employees are saying about work life

based on 1.2k employees
53%
66%
46%
98%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

Aforeserve Benefits

Job Training
Soft Skill Training
Free Transport
Work From Home
Health Insurance
Team Outings +6 more
View more benefits

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