Work Location: Bangalore
Experience:2 to 4 years
Notice period: Immediate to 15 Days
Max CTC: 4 LPA
Work Mode: Work from office
Shift: General
Primary skills: Resolving IT Tickets of Internal Employee, Laptop Reinstallation, Coordinating with Windows team & Hardware related issue
Job Description:
- Support to end users to resolve their IT related issues.
- installations of operating system win10 / 11, System configuration support.
- Troubleshooting OS, Hardware and standard applications issues.
- Co-ordination with various support teams and Vendors to resolve the issue.
- Follow up and coordination with OEM vendors for Hardware cases.
- contributing in enhancing the user experience by understanding the business critical environment for the users.
- Configuration of IT Assets.
- Field incoming tickets from end users to resolve IT related issues.
- Perform L1 desk-side support desktop/laptop and related devices
- Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Identify and learn appropriate software applications used and supported by the organization.
- Configuration of Print devices (network and local)
- L1 Network support.
- Hands and legs support to server and Network support team.
- Update the patches for desktops from company portal win10 /11.
- Ensure the entire Desktop (Including standalone PCs) shall be updated with the Latest Security Patches. Raise timely alert and take immediate action to mitigate any virus outbreak.
- Load/reload standard build operating system & configurations.
- Preventive Maintenance & activities.
- hardware related issues requiring warranty replacement and support.
- Receiving enquiries, incident reports, complaints on various components of IT Support environment.
- Able to provide Desk-side Support for various Desktop related issues like install/uninstall software, drivers, printers, proxy/email settings, etc.
- Maintaining IT inventory and ordering new hardware based on approvals.
Employment Type: Full Time, Permanent
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