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10 Allied Digital Services Jobs

Remote Support Engineer

1-3 years

Mumbai

2 vacancies

Remote Support Engineer

Allied Digital Services

posted 16d ago

Job Role Insights

Fixed timing

Job Description

Designation - Remote support Engineer.

Experience - 2 -3 years.

Location - Mumbai, Goregaon ( Work from Office ) ( 6 days Working )

Notice Period - Immediate Joiners to 30days.

Package- 3.5 to 4lpa


JD-

ESSENTIAL DUTIES AND RESPONSIBILITIES

Logging call received by Business Users from Email/Phone/Web

Hardware fault diagnosis & isolation on desktops / laptops. 1st level of support on under warranty.

OS Support on Windows XP, Windows Vista, Windows 7, Windows 10 & other System Software support.

Software Support on Office Automation, Anti-virus software, E-Mail Client

Providing REMOTE SUPPORT to the calls logged by the out-location branches

Configure / troubleshoot network connectivity of desktops / laptops

Troubleshooting related to Internet, Intranet.

Laptop/Desktop Encryption Support.

Configuring the print servers & resolving printing problems of the users

Performing any Install, Move, Add or change (IMAC) at the client level

Support for 2 factor authentication, VPN connectivity support

Basic support (L1) on RF-Guns / PPAD Management. Escalating and Coordinating with respective team in case the issue is not resolved with the initial troubleshooting.

Basic Support (L1) on Voice / Videoconferencing (VC) Management (Client Side). Escalating and Coordinating with respective vendor and/or team in case of Voice/VC equipment failure.

Co-ordinate and escalation with other support groups.

Interested candidates can Share the resumes on kiran.Dake@allieddigital.net



Employment Type: Full Time, Permanent

Read full job description

Prepare for Remote Support Engineer roles with real interview advice

Top Allied Digital Services Remote Support Engineer Interview Questions

Q1. What is mac address? How many mac in router?
Q2. How to Install outlook through POP3/IMAP process?
Q3. What ipv6? How many are classes?
View all 48 questions

What people at Allied Digital Services are saying

1.5
 Rating based on 2 Remote Support Engineer reviews

Likes

If anyone wants to get exposure to technologies like VMware, storage and backup it’s relatively good .

Dislikes

The team leaders and reporting managers are very bad people. HR does not care about employees. No appraisal. Team leaders like Nilesh Kadu and brahmaji Rao make employee life’s very difficult

  • Salary - Bad
  • +5 more
Read 2 Remote Support Engineer reviews

Remote Support Engineer salary at Allied Digital Services

reported by 2 employees
₹2.3 L/yr - ₹2.9 L/yr
24% less than the average Remote Support Engineer Salary in India
View more details

What Allied Digital Services employees are saying about work life

based on 584 employees
54%
42%
53%
85%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

Allied Digital Services Benefits

Health Insurance
Job Training
Work From Home
Soft Skill Training
Cafeteria
Free Transport +6 more
View more benefits

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Allied Digital Services Mumbai Office Location

View all
Andheri Office
No. 406/407, Multi-Storied Building, Unit 22, Santacruz Electronic Export Processing Zone, Andheri East, Santacruz Electronic Export Processing Zone, Andheri East, Mumbai, Maharashtra 400096, India Andheri
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