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13 Fusion CX Team Lead Jobs
Team Leader - Call Center Operations
4-7 years
₹ 1.95 - 2.85L/yr (AmbitionBox estimate)
Mohali
1 vacancy
Team Leader - Call Center Operations
Fusion CX
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Lead our operations team, ensuring strict adherence to processes and achievement of key performance metrics.
- Apply your in-depth knowledge of both outbound and inbound operations to maximize team effectiveness.
- Motivate and manage team members to create a positive, high-performing work environment.
- Oversee process and metric management to maintain optimal operational performance.
- Conduct performance evaluations, offering feedback and strategies for continuous team improvement.
- At least one year of experience as a Team Leader within a BPO or call center environment.
- Hands-on experience in managing both outbound and inbound call center operations.
- Outstanding leadership capabilities with a proven track record in team management and development.
- Expertise in process improvement and metric management to drive operational success.
Employment Type: Full Time, Permanent
Functional Areas: Other
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(based on 79 Fusion CX interviews) What Team Lead at Fusion CX are saying
Rating based on 46 Team Lead
reviews
Anonymous · Operations
in Howrah
Nothing, Management don't even care about there employee.
Nothing to like about it. They don't pay you on time and not even take responsibility to give response. No job security, imagine you wake up and see the email that you are fired . If you are joining definately can imagine one morning like this.
Read 46 reviewsTeam Lead salary at Fusion CX
What Fusion CX employees are saying about work life
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