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Team Leader - Hotel & Hospitality
4-7 years
₹ 2.7 - 2.8L/yr (AmbitionBox estimate)
Chennai
1 vacancy
Team Leader - Hotel & Hospitality
Fusion CX
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Operational Oversight: Manage the daily operations of the customer service staff, ensuring strict adherence to performance standards and company policies.
- Performance Management: Conduct call monitoring, provide feedback, and coach team members to elevate service quality. Drive team performance to meet and exceed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Training and Development: Facilitate staff training on achieving customer service excellence and understanding organizational policies thoroughly.
- Data Analysis and Reporting: Regularly analyze performance data to guide management decisions and objective setting.
- Communication Facilitator: Serves as the primary point of contact for resolving customer issues and complaints, ensuring effective communication between team members, management, and clients to boost customer satisfaction and team efficiency.
- Educational Background: A bachelor s or college degree in any field. Additional qualifications in management will be considered an advantage.
- Experience: At least two years of supervisory experience in customer service or related fields.
- Technical Proficiency: Skilled in technology, including computers and relevant software, with a strong emphasis on Excel, PowerPoint, and Outlook. Knowledge of additional tools will be beneficial.
- Language Proficiency: Excellent English, Telugu, and Kannada communication skills are mandatory.
- Soft Skills: Exceptional people management skills, ability to handle stress, resolve conflicts, and manage a 24/7 shift operation with rotational week offs.
- Additional Requirements: Proven experience managing team sizes of approximately 20 members, focusing on attrition and absenteeism management.
Employment Type: Full Time, Permanent
Functional Areas: Other
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Rating based on 46 Team Lead
reviews
Anonymous · Operations
in Howrah
Nothing, Management don't even care about there employee.
Nothing to like about it. They don't pay you on time and not even take responsibility to give response. No job security, imagine you wake up and see the email that you are fired . If you are joining definately can imagine one morning like this.
Read 46 reviewsTeam Lead salary at Fusion CX
What Fusion CX employees are saying about work life
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