Customer service associate

Communication with the international internal customers in English
Manual Order Entry
Manual Order Changes
Manual Scheduling Agreement updates
Quote Entry
Create credits, debits, pro forma invoices or returns
Proactive Backlog Management
Delivery note creation and ATP checks
Handling of Customer Portals
Supporting EDI
Maintaining Customer Profiles
All kind of ad hoc requests to support the EMEA / North America Customer Service Teams.
Gain an understanding of other transactional tasks served by the team
Securing the usage of Standard Work Instruction and Customer Profile for every transaction
Picking new orders/requests from group mailbox immediately when they come in to support process efficiency
Responsibility of high quality & on time delivery
Willingness to learn new tasks as per business requirements
Ensuring a constant usage of Leader Standard Work
Active participation in daily PIM
Participate in continuous improvement projects (Kaizen, GB, Lean, etc.)
Drive TEOA according to Star Level requirements

Graduation in any stream
Minimum 2-4 years of work experience in Customer Service environment Order management domain. Hands on experience in SAP is preferred
Good knowledge in Outlook, SAP, MS Office tools, Web Portals
Very good written & verbal communication skills
Performance oriented
Team player
Quality focused
Highly motivated
Willingness to quickly adapt to new situations and tasks
Willing to work in any shift
Collaboration with the co-workers in the Team