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Customer Service Specialist
TE Connectivity
posted 15hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Overview
TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TEs products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
Responsibilities
- Daily external and internal communication with your counterparts, on the ongoing inquiries.
- Achieving KPI targets which are related to Business Unit requirements, Customer Satisfaction and Continuous improvement.
- Managing order portfolio and coordinating with internal stakeholders.
- Act on escalations, focus on open orders and upcoming demands.
- Drive ECE by interacting with your internal and external customers.
- Support the execution of improvement actions based on customer feedback and business requirements.
- Proactively inform the customer on the delayed shipments, and work on solutions preventing shortages at customer side.
Desired Candidate Profile
- Good written and spoken English is mandatory, other languages a bonus. Time management, prioritization, and organizational skills.
- Flexibility to adapt to changing priorities and business conditions.
- A good team player with the ability to work independently as well.
- Basic knowledge of MS Excel, Word, and other Microsoft applications
- Experience with SAP is an advantage.
Employment Type: Full Time, Permanent
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People are getting interviews at TE Connectivity through
People are getting interviews through
(based on 55 TE Connectivity interviews)
Job Portal
Referral
Company Website
Campus Placement
Walkin
Recruitment Consultant
38%
13%
11%
9%
5%
2%
22% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at TE Connectivity are saying
Rating based on 6 Customer Service Specialist
reviews
Anonymous · Non Voice
in Gurgaon/Gurugram, Haryana
Likes
Absolutely nothing
Dislikes
Work process, people, work atmosphere...especially Gurgaon location is the worst office.....people are very unprofessional and the seniors treat you as slave
Read 6 reviewsCustomer Service Specialist salary at TE Connectivity
reported by
39
employees
with 2-9
years exp.
₹5.1
L/yr - ₹8.5
L/yr
70%
more
than the average Customer Service Specialist Salary in India
View more details
What TE Connectivity employees are saying about work life
based on 983 employees
Flexible timing
Monday to Friday
No travel
Day Shift
TE Connectivity Benefits
Submitted by Company
Health & Safety Diverse and Inclusive Professional Growth Trainings Employee Resource Groups Pay Transparency and Equity
Submitted by Employees
View more benefits 
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TE Connectivity Bangalore / Bengaluru Office Locations
Bengaluru Office
TE Connectivity Corp, RMZ NXT, Campus 1-B, 3rd Floor, Unit 301 - 302, EPIP Area, Sonnenahalli Village, White Field Road, Seetharampalya, Whitefield
Bengaluru
Karnataka 560066
Karnataka 560066
Bengaluru Office
TE Connectivity, Kiadb Aerospace Park, Devanahalli
Bengaluru
Karnataka 562129
Karnataka 562129
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