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Application Support Analyst
0-2 years
Hyderabad / Secunderabad
1 vacancy
Application Support Analyst
Sutherland Global Services
posted 2hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
We are seeking a talented and dedicated Technical Support Specialist to join our team. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for customer service.
- Provide first line of support for healthcare Applications reported by users.
- Diagnose and resolve technical problems via phone and email.
- Log and track all support requests using a ticketing system to ensure timely follow-up and resolutions.
- Write and execute SQL queries to analyze system logs, database tables, and other data sources.
- Use SQL to identify trends, anomalies, and potential root causes.
- Optimize SQL queries for performance and efficiency.
- Document all support activities and resolutions in the ticketing system as part of process and for future reference.
- Update the knowledge base with new solutions, tips and best practices
- Collaborate with other teams- PM (Practice Management), EHR(Electronic Health records), Patient Portal, HL7 Interfaces, API s, Mobile etc. to resolve dependent issues.
- Participate in team meetings to discuss issues, process improvement and product updates.
- Maintain a high level of professionalism and interaction with the Direct and end customers.
- Strive to deliver exceptional customer service and support to enhance user satisfaction.
- Ensure compliance with organization polices, including data protection and security standards (PHI, HIPAA, etc.)
Additional requirements:
-
- Must be willing to work in the night shift (US EST time)
- Owing to the nature of the work (Support environment), the role requires after hours work and / or weekend work, all work will be compensated in the form of time off or pay
To succeed in this position, education & skills required:
- Academic: Bachelor / Master s Degree in Computing / IT required
- 0 to 2 years of relevant work experience
- US Healthcare/ Technical support experience
Employment Type: Full Time, Permanent
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What people at Sutherland Global Services are saying
Application Support Analyst salary at Sutherland Global Services
reported by
4
employees
with 1-13
years exp.
₹3.6
L/yr - ₹22
L/yr
18%
more
than the average Application Support Analyst Salary in India
View more details
What Sutherland Global Services employees are saying about work life
based on 6.6k employees
Flexible timing
Rotational Shift
No travel
Day Shift
Sutherland Global Services Benefits
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Worklife Balance Perks & Bonuses Employees Allowance Paid Vacation Food Vouchers Health insurance
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Sutherland Global Services Hyderabad / Secunderabad Office Location
Hyderabad / Secunderabad, Telangana Office
DivyaSree TechRidge, Block P2, (North Wing) 7th Floor, Manikonda, Hyderabad 500089, India
Hyderabad / Secunderabad, Telangana
500089
500089
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