Tier 1 Technical Support

Job Responsibilities:

Technical Support and Troubleshooting:

• Basic Technical Troubleshooting: Diagnose and resolve technical issues with Healthcare software and other Software configuration errors.
• Installation and Setup: Configuring, installing, and setting up ancillary products (e.g. software Platforms)
• Diagnostics and Troubleshooting: Ability to quickly identify issues with products and provide effective resolutions.
• Problem Escalation: Escalating issues to higher levels of technical support or to Product leaders while keeping the users informed.
• Collaboration and communication: Work with other IT teams, developers, and end users to gather requirements, explain issues and provide resolutions.

Application Skillset Required

• Software Systems for Healthcare: knowledge of software solutions that integrate with healthcare systems like EHR (Electronic Health Records), PM (Practice Management), HIE systems
• SQL querying: Good understanding of SQL queries, including joins, subqueries etc.
• Operating systems & Servers: Proficiency in common operating systems like windows, services, basic knowledge of Active Directory.
• Incident Management : Familiarity with ITIL processes for managing and resolving incidents, including documenting issues and resolutions .
• Ticketing Systems : Knowledge and experience with ticketing software like ServiceNow or Jira to track and resolve Support requests.
• Basic security knowledge : Understanding of antivirus software, firewalls, and basic security protocols
• Communication: Excellent Communication, Customer Service Orientation, Problem solving and Attention to detail.

Eligibility:

• Must be a Graduate.
• Must have 3+ years.
• Willing to work in Night Shift.
• US client interaction experience