Engineer - Product Support Tier 1

We are looking for a motivated and skilled Web Developer who is interested in transitioning to a Product Support Role. In this dynamic position, you will leverage your web development expertise to provide support, troubleshoot issues, and contribute to the optimization of our products. You will collaborate with cross-functional teams, including development, business operations, and customer support, to ensure a seamless user experience and resolve technical challenges.

• 2+ years of experience in an enterprise software or cloud support environment.
• Understanding of modern web technologies and relationships between them Linux, Apache, MySQL, PHP, DNS, CDN, and SSL.
• Experience troubleshooting web applications and performance issues.
• Familiarity with MySQL and database queries.
• Familiarity with programming/scripting languages such as PHP, Node.js, Perl, Java, and Python.
• Excellent (oral and written) communication skills in English is Must
• Must be willing to work from office only and be flexible with a 24x7 shift schedule.

• Collaborate with Engineering teams to prioritize and escalate issues as needed.
• Deliver business and technical solutions to help customers optimize their use of the product.
• Demonstrate strong organizational skills and the ability to prioritize, manage, multitask, and execute cross-functional projects.
• Lead the resolution of complex technical challenges by collaborating with stakeholders in development and business operations teams.
• Assess and offer insights on emerging technologies, future releases, and upgrades.
• Share best practices with team members to improve customer support quality and contribute articles to the knowledge base.
• Convert business requirements into product specifications and work with product management to implement enhancements.
• Provide performance tuning, optimization, and debugging support for customer code.
• Conduct knowledge transfer sessions to minimize critical issues in the application.

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!