Technical Support Specialist

We are seeking a talented and dedicated Technical Support Specialist to join our team. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for customer service.

• Provide first line of support for healthcare Applications reported by users.
• Diagnose and resolve technical problems via phone and email.
• Log and track all support requests using a ticketing system to ensure timely follow-up and resolutions.
• Write and execute SQL queries to analyze system logs, database tables, and other data sources.

• Use SQL to identify trends, anomalies, and potential root causes.
• Optimize SQL queries for performance and efficiency.

• Document all support activities and resolutions in the ticketing system as part of process and for future reference.
• Update the knowledge base with new solutions, tips and best practices
• Collaborate with other teams- PM (Practice Management), EHR(Electronic Health records), Patient Portal,HL7 Interfaces, API s, Mobile etc. to resolve dependent issues.
• Participate in team meetings to discuss issues, process improvement and product updates.
• Maintain a high level of professionalism and interaction with the Direct and end customers.
• Strive to deliver exceptional customer service and support to enhance user satisfaction.
• Ensure compliance with organization polices, including data protection and security standards(PHI, HIPAA , etc.)