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based on 89 Reviews

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19 6Sense Jobs

Technical Support Specialist

3-6 years

Pune

1 vacancy

Technical Support Specialist

6Sense

posted 6d ago

Job Role Insights

Flexible timing

Job Description

Our Mission:

6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue.

Our People:

People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Accountability, Growth Mindset, Integrity, Fun and One Team. Every 6sensor plays a part in de ning the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers.

We want 6sense to be the best chapter of your career.

Role Responsibilities

  • Analyse, track and resolve customer issues in a prompt manner to ensure that the highest level of client satisfaction is achieved
  • Analyse data using SQL / spreadsheets, and ad hoc analysis
  • Identify alternate solutions when necessary and communicate them to customers
  • Maintain a detailed understanding of product architecture, technical components and application functionality
  • Assist in creating training materials pertaining to product troubleshooting and usage
  • Set up and document troubleshooting procedures for new product features
  • Communicate clearly and effectively with customers, fellow support team members and the other internal teams

Preferred Skills Experience

  • 3-6 years customer support experience for software applications
  • 3+ Years Knowledge of and experience with SQL
  • Experience with MAP and CRM-Salesforce
  • Strong (verbal and written) communication skills with an ability to build relationships
  • Experience describing technical concepts to a non-technical audience
  • Ability to function and thrive in a team environment with an appreciation of aggressive goals
  • Ability to work independently
  • Effective prioritizations and multitasking
  • Experience working with Google Analytics a plus
  • Experience/knowledge of Salesforce integrations a plus
  • Experience in a SaaS environment is a plus
  • Experience with ticketing systems Zendesk and JIRA a plus

Our Benefits:

Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our o ces.

We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds.

Equal Opportunity Employer:

6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to jobs@6sense.com .

We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. A ll email communications from 6sense will originate from the @6sense.com domain . We will not initially contact you via text message and will never request payments . If you are uncertain whether you have been contacted by an official 6sense employee, reach out to jobs@ 6sense.com


Employment Type: Full Time, Permanent

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People are getting interviews at 6Sense through

(based on 6 6Sense interviews)
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Job Portal
34%
33%
33% candidates got the interview through other sources.
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What people at 6Sense are saying

5.0
 Rating based on 1 Technical Support Specialist review

Likes

Remote

Dislikes

Nothing much , everything is fine

Read 1 review

Technical Support Specialist salary at 6Sense

reported by 3 employees with 1-5 years exp.
₹9 L/yr - ₹19.6 L/yr
108% more than the average Technical Support Specialist Salary in India
View more details

What 6Sense employees are saying about work life

based on 89 employees
94%
100%
91%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

6Sense Benefits

Submitted by Company
Job Training
Team Outings
Term Life Insurance
International Relocation
Health Insurance
Work From Home +1 more
Submitted by Employees
Work From Home
Health Insurance
Soft Skill Training
Job Training
Team Outings
Education Assistance +6 more
View more benefits

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