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Application Support Analyst
0-2 years
Hyderabad / Secunderabad
1 vacancy
Application Support Analyst
Sutherland Global Services
posted 11d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provide first line of support for healthcare Applications reported by users.
- Diagnose and resolve technical problems via phone and email.
- Log and track all support requests using a ticketing system to ensure timely follow-up and resolutions.
- Write and execute SQL queries to analyze system logs, database tables, and other data sources.
- Use SQL to identify trends, anomalies, and potential root causes.
- Optimize SQL queries for performance and efficiency.
- Document all support activities and resolutions in the ticketing system as part of process and for future reference.
- Update the knowledge base with new solutions, tips and best practices
- Collaborate with other teams- PM (Practice Management), EHR(Electronic Health records), Patient Portal, HL7 Interfaces, API s, Mobile etc. to resolve dependent issues.
- Participate in team meetings to discuss issues, process improvement and product updates.
- Maintain a high level of professionalism and interaction with the Direct and end customers.
- Strive to deliver exceptional customer service and support to enhance user satisfaction.
- Ensure compliance with organization polices, including data protection and security standards (PHI, HIPAA, etc.)
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- Must be willing to work in the night shift (US EST time)
- Owing to the nature of the work (Support environment), the role requires after hours work and / or weekend work, all work will be compensated in the form of time off or pay
- Academic: Bachelor / Master s Degree in Computing / IT required
- 0 to 2 years of relevant work experience
- US Healthcare/ Technical support experience
Employment Type: Full Time, Permanent
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Sutherland Global Services Benefits
Worklife Balance Perks & Bonuses Employees Allowance Paid Vacation Food Vouchers Health insurance 
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