Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 1K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Engaged Employer

Workplace Options

Compare

4.0

based on 39 Reviews

4 Workplace Options Jobs

Outbound Customer Support - Overnight

Workplace Options, LLC

4.0

based on 39 Reviews

1-3 years

Bangalore / Bengaluru

1 vacancy

Outbound Customer Support - Overnight

Workplace Options

posted 14hr ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Computer Networking Customer Support Online Research Support Services HIPAA

+ 3 more

Job Description

Who we are:

Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

Current Opportunity: Outbound customer support

Location: Bangalore
Hybrid role 3 days in office and 2 days remote work
CTC - 5.5 lacs per annum plus shift differential of INR 300 per night
Years of experience: 1.5 to 3 years
Languages required: English
Shifts: 7pm to 4am IST

What you will do:

As a Outbound customer support, you will play a crucial role in recruiting mental health professionals for our extensive network of providers.

Responsibilities:

Recruit and onboard mental health professionals, including counselors, psychologists, psychotherapists, wellness coaches, and trainers, to expand WPOs network of mental health service providers in all locations where WPO has covered lives, currently over 200 countries and territories.
Thoroughly review provider applications and supporting documentation to ensure completeness and compliance with credentialing standards.
Develop a deep understanding of credentialing standards, devise provider development strategies, and meet client-specific requirements.
Conduct Primary Source Verification on licenses and malpractice coverage to maintain a reliable and reputable network.
Distribute provider guidelines and application materials to external affiliates/providers during the recruiting process.
Organize and maintain up-to-date provider files to ensure smooth service delivery.
Complete all tasks efficiently, adhering to production and quality guidelines set by management.
Maintain strict adherence to HIPAA and other relevant privacy regulations.
Any additional tasks pertinent to the position, as deemed appropriate by management.

Qualifications/Skills:

Bachelors degree or equivalent.
Experience in recruitment using LinkedIn
Ability to thrive in a fast-paced work environment and exhibit exceptional multitasking abilities without compromising quality and productivity.
Possess the ability to work independently with minimal supervision while demonstrating excellent judgment and teamwork.
Proficient in conducting online research, with a creative, quick, and efficient approach.
Sales experience preferred.
High proficiency in various software applications, including Excel and Word.

What we offer:

At Workplace Options, we don t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:

Group Mediclaim Insurance for 6 lacs INR, Accident Insurance, Gym reimbursement, Tuition reimbursement, EAP Support Services, Mentorship program, WPO Cares, Employee exchange program, Comprehensive training provided for this position

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.

We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

For further details about WPO please check out our website www.workplaceoptions.com and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience

Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details (https: / / www.workplaceoptions.com / privacy-notice-for-recruitment / ).

Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Support roles with real interview advice