Technical Support Engineer

,Problem-solving and ,Windows,detailSecurity ,This involves escalating issues to higher levels of technical support or to Product This involves escalating issues to higher levels of technical support or to Product seeks

Company Description

Sutherland is seeking a strategic-thinking and dynamic person to join us as an Engineer. We are a group of driven and energetic individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Responsibilities:

Technical Support and Troubleshooting:

• Basic Technical Troubleshooting: Diagnose and resolve technical issues with Healthcare software and other Software configuration errors.
• Installation and Setup: Configuring, installing, and setting up ancillary products (e.g. software Platforms)
• Diagnostics and Troubleshooting: Ability to quickly identify issues with products and provide effective resolutions.
• Problem Escalation: Escalating issues to higher levels of technical support or to Product leaders while keeping the users informed.
• Collaboration and communication: Work with other IT teams, developers, and end users to gather requirements, explain issues and provide resolutions.

Data Management and security:

• Data Security and Compliance: Knowledge of best practices for protecting patient data in compliance with HIPAA and other privacy regulations.
• Data Entry and Accuracy : Attention to details in managing patient data with healthcare systems .

Qualifications

Our most successful candidates will have: -

Application Skillset Required

• Software Systems for Healthcare: knowledge of software solutions that integrate with healthcare systems like EHR (Electronic Health Records), PM (Practice Management), HIE systems
• SQL querying: Good understanding of SQL queries, including joins, subqueries etc.
• Operating systems & Servers: Proficiency in common operating systems like windows, services, basic knowledge of Active Directory.
• Incident Management : Familiarity with ITIL processes for managing and resolving incidents, including documenting issues and resolutions .
• Ticketing Systems : Knowledge and experience with ticketing software like ServiceNow or Jira to track and resolve Support requests.
• Basic security knowledge : Understanding of antivirus software, firewalls, and basic security protocols
• Communication: Excellent Communication, Customer Service Orientation, Problem solving and Attention to detail.

Eligibility:

• Must be a Graduate.
• Must have 3-5 years.
• Willing to work in Night Shift.
• US client interaction experience