Application Support Engineer

Project Role :Application Support Engineer


Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :Electronic Medical Records (EMR)


Good to have skills :No Function Specialty
Minimum
3 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of electronic medical records (EMR) systems and providing support to end-users. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the enhancement of EMR systems.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Troubleshoot and resolve technical issues related to electronic medical records (EMR) systems.

Collaborate with cross-functional teams to identify and solve issues within multiple components of critical business systems.

Provide support to end-users and address their queries and concerns.

Contribute to the enhancement and optimization of EMR systems.

Stay updated with the latest industry trends and advancements in EMR systems.

Ensure compliance with regulatory standards and data security protocols.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Electronic Medical Records (EMR).

Strong understanding of software engineering principles and practices.

Experience in troubleshooting and resolving technical issues.

Knowledge of database management systems and SQL queries.

Familiarity with healthcare industry standards and regulations.

Good To Have Skills:Experience with healthcare information systems.

Experience with HL7 messaging and interoperability standards.

Knowledge of clinical workflows and healthcare data management.

Cochlear, FlexOptical, Nexus, NOAH
Additional Information:

The candidate should have a minimum of 3 years of experience in Electronic Medical Records (EMR).

Expertise in maintaining Ambulatory/Outpatient software products/appications-Well versed into IIS, system configurations, Apache and Middleware-Optimize system performance through regular updates and patches.-Plan and execute system upgrades and migrations.-Implement and maintain security policies and procedures.-Conduct regular security audits and vulnerability assessments.-Communicate with vendors for support.-Well versed into application installation / software patch upgrades, maintain servers-Manage user accounts and permissions.-Provide technical support and guidance to other applications team.-Develop and maintain documentation for system configurations, processes, and procedures.-Explore Automation ideas and develop Usecases-Ready to support during US Business Hours

This position is based at our Bengaluru office.

A 15 years full-time education is required.

 Qualifications 
15 years full time education