Application Support Engineer

Project Role :Application Support Engineer


Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :Electronic Medical Records (EMR)


Good to have skills :NA
Minimum

5 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Ensure effective troubleshooting and resolution of application issues.

Perform root cause analysis and implement preventive measures.

Collaborate with cross-functional teams to enhance application performance.

Conduct regular audits to identify areas for improvement.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Electronic Medical Records (EMR).

Strong understanding of software troubleshooting and debugging techniques.

Experience in analyzing and resolving complex application issues.

Knowledge of database management systems and SQL queries.

Familiarity with ITIL processes and incident management.

Good To Have Skills:Experience with healthcare industry applications.

Experience with cloud platforms such as AWS or Azure.

Knowledge of scripting languages like Python or PowerShell.

Omnicell Omnicenter
Additional Information:

The candidate should have a minimum of 5 years of experience in Electronic Medical Records (EMR).

Expertise in Pharmacy Workflow and Clinical Knowledge -Oversee the configuration, maintenance, and troubleshooting of Pharmacy Systems and middleware applications (DI).

Ensure that the Rx systems is properly integrated with other systems such as Electronic Health Records (EHR), billing, and inventory management software.

Collaborate with Rx staff and management to ensure the Rx apps meets operational requirements and regulatory standards.

Manage all Rx apps upgrades, patches, and any necessary customizations.

Knowledge of HL7 messages and TCP/IP.

Database:Oracle/MS. SQL

Software installation, Administration, Configuration.

Instruments config and troubleshooting

Server Administration & Vulnerabilities Remediation - Manage efforts to integrate third-party applications with the Rx apps to streamline Rx workflows and enhance operational efficiency.

Troubleshoot and resolve any integration issues between the Rx app and third-party systems (e.g., middleware, reporting tools, instruments, etc.).

Assist in the development and maintenance of interfaces between the Rx apps and other 3rd Party Vendor applications.

Ready to support during US Business Hours - Provide technical support for Rx staff and other system users, ensuring quick resolution of issues related to Rx third-party applications.

This position is based at our Bengaluru office.

A 15 years full time education is required.


Qualifications
15 years full time education