Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner




Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.


Must have skills :Network Infrastructures



Good to have skills :NA
Minimum



7.5 year(s) of experience is required



Educational Qualification :15 years full time education

Network SME (L3/L4) – Routing & Switching:We are seeking an experienced Network Engineer (L3/L4) with expertise in advanced networking technologies, including Routing, MPLS, and Foundational Firewall management Experience. The successful candidate will be responsible for providing network design, implementation, Tier 3 troubleshooting for Global Organization. You will work closely with cross-functional teams to deliver high-quality network solutions, resolve complex issues, and contribute to the continuous improvement of network performance. Shall prepare the detailed implementation plan for migration's and technology refresh. Excellent communication skills, both written and verbal. Ability to work under pressure and manage multiple priorities in a dynamic environment.Strong customer-service orientation with the ability to work collaboratively within a team and across departments.Ability to stay current with emerging technologies and network trends.Key Responsibilities:?Assist in the design, planning, and implementation of complex network topologies,?Prepare the HLD, LLD and project Implementation/build plans?Recommend network architecture changes to improve efficiency, reliability, and scalability.

Provide expert-level support for complex routing and switching issues, diagnosing, and resolving network faults quickly and effectively.

Use network diagnostic tools (e.g., Wireshark, NetFlow, SolarWinds) to identify and mitigate performance bottlenecks, routing loops, and connectivity issues.

Act as the final escalation point for complex network issues, providing advanced troubleshooting expertise and solutions to resolve service disruptions or performance issues.

Tune network performance by optimizing routing, reducing latency,Technical Skills:Strong Design, Implement, troubleshooting and analytical skills with the ability to resolve complex network issues. Expert in advance routing and switching solutions using protocols such as BGP, EIGRP, and Configure and manage MPLS-based VRF's and routing tables, VPNs, and QoS, Cloud Network experience. Provide high-level support for core and edge network devices (routers, switches, Wireless and firewalls). Strong Cisco based routing and Switching product knowledge is mandatory. Deep knowledge of Cisco products and routing protocols (BGP, EIGRP). Cisco ACI, Extreme Wireless, Cisco SDWAN Experience in IAC and configuration tool like Ansible. Certifications (preferred):Cisco certifications:CCNP, CCIE (Routing and Switching)


Summary:As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms, implementing technology at the operating system-level across all server and network areas, and troubleshooting at L1 and L2 levels.
Roles & Responsibilities:

Expected to be an SME

Collaborate and manage the team to perform

Responsible for team decisions

Engage with multiple teams and contribute on key decisions

Provide solutions to problems for their immediate team and across multiple teams

Implement new technologies to enhance network infrastructures

Conduct regular system audits to ensure compliance and security

Train team members on new technologies and best practices
Professional & Technical Skills:

Must To Have Skills:Proficiency in Network Infrastructures

Strong understanding of network protocols and configurations

Experience with network security and firewall management

Knowledge of network monitoring tools and troubleshooting techniques

Hands-on experience with network hardware installation and maintenance
Additional Information:

The candidate should have a minimum of 7.5 years of experience in Network Infrastructures

This position is based at our Gurugram office

A 15 years full time education is required



Qualifications

15 years full time education