Application Support Engineer

Project Role :Application Support Engineer


Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :Electronic Medical Records (EMR)


Good to have skills :NA
Minimum

5 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and ensuring the smooth functioning of the applications.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Troubleshoot and resolve technical issues related to critical business systems.

Collaborate with cross-functional teams to identify and solve issues within multiple components of the applications.

Ensure the smooth functioning of the applications.

Contribute to team decisions and provide guidance to junior professionals.
Professional & Technical Skills:Must To Have Skills:Proficiency in Electronic Medical Records (EMR).

EMR Analyst will provide primary support for their designated application/module.

Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration.

Provide on-going system support and maintenance based on support roster

Respond in a timely manner to system issues and requests

Conduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues.

Handle and deliver Service Request / Change Request / New Builds

Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPs

Perform/support regular / periodic system patch, maintenance and verification.

Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilization

Perform/support the work required to comply with audit and security requirements.

Require to overlap with client business or office hours

Comply with Compliance requirements as mandated by the project
Additional Information:

The candidate should have a minimum of 5 years of experience in Electronic Medical Records (EMR).

This position is based at our Chennai office.

A 15 years full time education is required.


Qualifications
15 years full time education