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Frontegg

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1 Frontegg Job

Technical Support - Tier 1

Frontegg

1-6 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Frontegg

posted 5mon ago

Job Role Insights

Key skills for the job

Data Analytics Python SQL Social Media Marketing Backend Javascript

+ 3 more

Job Description

As a Tier 1 Technical Support, you will be the first point of contact for customers experiencing technical problems.

You will be responsible for providing immediate assistance, troubleshooting basic technical issues, and escalating more complex problems to higher-level support teams.

Your goal will be to resolve customer issues promptly and maintain high customer satisfaction levels.

Required skills:

A candidate has experience with SDKs;

Has knowledge about frontend frameworks, e.g., React, Next, Angular;

Has knowledge about backend frameworks (Node, Python);

Has knowledge about restful APIs

Has some knowledge of SQL which might be beneficial;

Has basic knowledge of DevTools;

Has basic knowledge of HTML;

Experience with Postman Agent, basic knowledge of the "Request & Response" cycle, and response status codes;

Has knowledge about APIs and JavaScript;

Yarn and npm might be a plus;

Git and GitHub might be a plus;

SSO experience might be a plus, e.g., Okta, Azure AD, etc.;

A candidate should know how to navigate Developer s tools in Chrome, Console, Network and application storage tabs;Experience: at least 1 year in a technical customer-facing role

Employment Type: Full Time, Permanent

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