Customer Support Executive

Greetings from Sutherland,

This exciting opportunity is based in our Mumbai office. To ensure seamless collaboration, candidates residing within a designated travel boundary will be considered.

Sutherland is hiring for International Voice/ Blended Process (Customer Service).

Shift Timings: 5 Days working with 24*7 Rotational Shifts and 2 Rotational Off.

Salary: 18000 to 28000 + Incentives + Travelling Allowance

HSC or Graduate freshers can apply.

1 year of international BPO experience can also apply.

Immediate Joiners can apply

Freshers can also apply

Location: Airoli

Are you passionate about exceeding customer expectations? Do you thrive in a dynamic, fast-paced environment? Sutherland Global Services is seeking a motivated individual to join our International Process team as a Voice Customer Support Specialist!

Why Sutherland?

Make a Global Impact: Provide exceptional support to customers worldwide, ensuring a positive brand experience.

Fast-Paced & Rewarding: Thrive in a dynamic environment with opportunities for growth and lucrative incentives.

Supportive Team Culture: Work collaboratively with a team dedicated to providing excellent customer service.

The Role:

As a Customer Support Specialist, you'll be the voice of Sutherland, resolving customer inquiries and ensuring their satisfaction.

Be a Communication Master:

Utilize your excellent English communication skills to effectively interact with customers over various channels.

Problem-Solving Pro: Analyze and resolve customer queries efficiently, exceeding expectations at every touchpoint.

Embrace Flexibility: Work within a rotational schedule, including night shifts, to provide 24/7 exceptional service.

Who You Are:

A passionate and articulate individual with a genuine desire to help others.

You thrive in a fast-paced environment and possess excellent problem-solving skills.

Strong computer literacy and basic Microsoft Office/Excel proficiency will be great.

A team player who enjoys collaborating with colleagues to achieve shared goals.

Bonus Points:

Experience with customer service or technical support in voice will be an added advantage.

Ability to work independently and demonstrate a strong work ethic and manage performance KPIs.

Benefits Package:

Robust benefits package/ net salary + lucrative incentives + Travel Allowance + Quarterly incentives + Overtime Bonus (Subject to different departments).

Comprehensive medical insurance + Accident insurance.

Location:

Within Central line [Sion to Dombivali] & Harbour line [Wadala to Panvel]. Some specified railway stations have a cut off of 1.5 kilometers Panvel, Kalyan and Dadar station.

Remote work is not currently available for this position. Only candidates residing within the designated travel boundaries can apply.

Address:

5th Floor, Liberty Tower, Kalwa Industrial Area Thane Belapur Road, Airoli, Navi Mumbai, Maharashtra 400708

WhatsApp your Cv At

HR Akanksha : 8652532438