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56 Startek Jobs

Hiring For Team Leader - Operations

2-4 years

₹ 1.5 - 2.5L/yr

Chhindwara

3 vacancies

Hiring For Team Leader - Operations

Startek

posted 19hr ago

Job Description

Roles and Responsibilities

  • Manage daily operations of the team, ensuring efficient call handling and customer support.
  • Oversee BPO operations, including shrinkage control and team management.
  • Handle escalated calls from customers and resolve issues promptly.
  • Ensure effective communication among team members to meet KPIs (Key Performance Indicators).
  • Monitor performance metrics such as AHT, Shrinkage, Attrition, CSat etc. to identify areas for improvement.

Employment Type: Full Time, Permanent

Read full job description

Startek Interview Questions & Tips

Prepare for Startek Team Lead Operations roles with real interview advice

Top Startek Team Lead Operations Interview Questions

Q1. What would you do if you win 1billion dollar lottey?
Q2. If you will get a call and customer is very frustrated and then how will you handle..?
Q3. What do you know about Call Centre?
View all 173 questions

What people at Startek are saying

3.3
 Rating based on 205 Team Lead Operations reviews

Likes

Nothing! Worst company worked with ! Fake management Jayshree HR manager and Suman Datta Operation manager

Dislikes

I had worked with Startek for 3 months. The company is having the worst management Jayshree HR manager and Suman Datta operation manager! They forced me to leave the organisation without any notice or without any proper warning! They are taking the biased approach towards the employees!

  • Salary - Bad
  • +6 more
Read 205 Team Lead Operations reviews

Team Lead Operations salary at Startek

reported by 500 employees with 4-10 years exp.
₹1.1 L/yr - ₹7.2 L/yr
26% less than the average Team Lead Operations Salary in India
View more details

What Startek employees are saying about work life

based on 7.6k employees
55%
46%
71%
80%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Startek Benefits

Job Training
Cafeteria
Soft Skill Training
Free Transport
Work From Home
Health Insurance +6 more
View more benefits

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