Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

Startek

Compare

3.1

based on 7.6k Reviews

56 Startek Jobs

Hiring For Team Leader - Operations

Startek

3.1

based on 7.6k Reviews

2-4 years

₹ 1.5 - 2.5L/yr

Chhindwara

3 vacancies

Hiring For Team Leader - Operations

Startek

posted 19hr ago

Job Role Insights

Flexible timing

Key skills for the job

Atlassian BPO Customer Support Operations Management Operations Team Handling BPO Operations Management

+ 2 more

Job Description

Roles and Responsibilities

Manage daily operations of the team, ensuring efficient call handling and customer support.
Oversee BPO operations, including shrinkage control and team management.
Handle escalated calls from customers and resolve issues promptly.
Ensure effective communication among team members to meet KPIs (Key Performance Indicators).
Monitor performance metrics such as AHT, Shrinkage, Attrition, CSat etc. to identify areas for improvement.

Employment Type: Full Time, Permanent

Read full job description

Startek Interview Questions & Tips

Prepare for Startek Team Lead Operations roles with real interview advice

What people at Startek are saying

3.3

Rating based on 205 Team Lead Operations reviews

Anonymous · Customer Success, Service & Operations in Bangalore / Bengaluru

Likes

Nothing! Worst company worked with ! Fake management Jayshree HR manager and Suman Datta Operation manager

Dislikes

I had worked with Startek for 3 months. The company is having the worst management Jayshree HR manager and Suman Datta operation manager! They forced me to leave the organisation without any notice or without any proper warning! They are taking the biased approach towards the employees!