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Startek

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3.1

based on 7.6k Reviews

73 Startek Jobs

Hiring For Team Leader - Operations

Startek

3.1

based on 7.6k Reviews

2-4 years

₹ 1.5 - 2.5L/yr

Chhindwara

3 vacancies

Hiring For Team Leader - Operations

Startek

posted 8d ago

Job Role Insights

Flexible timing

Key skills for the job

Atlassian BPO Customer Support Operations Management Operations Team Handling BPO Operations Management

+ 2 more

Job Description

Roles and Responsibilities

Manage daily operations of the team, ensuring efficient call handling and customer support.
Oversee BPO operations, including shrinkage control and team management.
Handle escalated calls from customers and resolve issues promptly.
Ensure effective communication among team members to meet KPIs (Key Performance Indicators).
Monitor performance metrics such as AHT, Shrinkage, Attrition, CSat etc. to identify areas for improvement.

Employment Type: Full Time, Permanent

Read full job description

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What people at Startek are saying

3.3

Rating based on 205 Team Lead Operations reviews

Anonymous · Customer Success, Service & Operations in Bangalore / Bengaluru

Likes

Nothing! Worst company worked with ! Fake management Jayshree HR manager and Suman Datta Operation manager

Dislikes

I had worked with Startek for 3 months. The company is having the worst management Jayshree HR manager and Suman Datta operation manager! They forced me to leave the organisation without any notice or without any proper warning! They are taking the biased approach towards the employees!