Team Leader For BPO Technical Support Voice Process Bangalore

Job Title: Team Leader BPO Technical Support (Voice Process)

Location: Bangalore (Shivajinagar Office)

Work Mode: Work from Office

Work Schedule: 6 Days a Week, 1 Rotational Week Off

Job Summary:

We are looking for an experienced Team Leader - Technical Support (Voice Process) to manage and guide a team handling technical troubleshooting for lifestyle products, including TVs, Washing Machines, Refrigerators, and Water Purifiers, with a strong focus on TV support. The ideal candidate must have strong technical expertise, team management skills, and excellent communication in English & Hindi.

Key Responsibilities:

• Team Management: Lead, mentor, and motivate a team of technical support executives to achieve performance and quality targets.
• Technical Support: Provide expert guidance on troubleshooting and repairing TVs, Washing Machines, Refrigerators, Water Purifiers, and other lifestyle products, primarily focusing on TV repairs.
• Performance Monitoring: Track team performance, resolve escalations, and ensure timely issue resolution.
• Process Improvement: Identify gaps in the support process and recommend solutions to enhance efficiency.
• Customer Satisfaction: Ensure high customer service standards and maintain quality benchmarks.
• Training & Development: Conduct regular training sessions to enhance technical and communication skills within the team.

Required Qualifications & Skills:

• Experience: 4-5 years of overall experience, with at least 1-2 years in a leadership role in BPO Technical Support (Voice Process).
• Technical Expertise: Hands-on experience in repairing and troubleshooting lifestyle products, especially TVs.
• Education: Graduate or Technical Diploma holder in a relevant field.
• Communication Skills: Fluent in English and Hindi (spoken and written).
• Leadership Abilities: Strong team management and problem-solving skills.

Compensation:

• Competitive CTC based on experience and skill set.

If you have the required experience and leadership skills, apply now to be a part of a dynamic and growing team!