Opening For Team Lead - BPO Operations | Vadodara

Greetings from Baroda Global Shared Services Ltd. (BGSSL)!!

We are having excellent opening for Team Leader - BPO Contact Center operations!!

Job details:

• Position: Team Leader
• Job location: Vadodara (GJ)
• Work mode: WFO
• Salary: Upto Rs.3.20 L CTC per annum

Role & responsibilities

• Working knowledge of all KPIs / KRAs
• Attrition control
• Shrinkage control
• Rostering
• Performance improvement
• Feedback and coaching
• Work allocation
• Absenteeism control
• Quality adherence
• Identifying and fulfilling training needs

Preferred candidate profile

• Details oriented
• Open to learn
• Flexible
• Leadeship skills
• Excellent communicator
• Immediate joiner

Interested candidates can mail their updated resumes to: harshavardhan.date@bgss.in