Customer Relationship Manager

Automotive CRM tools allow dealerships' sales and service departments to store and manage customer data in a centralized system. This includes contact information, vehicle preferences, purchase history, and service records. Overseeing the interactions between customers and key team members, such as Customer Service Representatives. Creating and executing retention campaigns. Developing marketing campaigns to attract new customers. Collaborating with sales, marketing, customer service and operations teams to improve the customer experience. Role & responsibilities CRM helps you to enhance customer satisfaction, and to gather feedback from customers, analyzing and evaluating the responses to create customer satisfaction initiatives. Increased customer loyalty; result in increased revenue in terms of your Services.

Preferred candidate profile

Perks and benefits