Senior Manager - Client Solutions - IT (10-14 yrs)

Title: Senior Manager, Client Solutions

Location: Pune, India

Experience - 10-14 yrs

Key Parameters:

- 8+ years of experience in consulting, and creating & providing B2B software or services related technical solutions to international customers.

- Open to international travel to meet customers & prospects.

- Preference: An educational degree from OR worked & lived anywhere in the USA or EMEA region for at least 2 years; travel history to USA or Schengen countries.

- Open to being flexible about work timings.

- Organisation has clients across the world, and this role would necessitate working in different time zones as required.

Description:

- The Senior Manager, Client Solutions is a strategic role and will have the opportunity to directly impact company revenues.

- The Senior Manager, Client Solutions will closely work with the Sales team, enabling them to close deals across various international markets.

- The Senior Manager, Client Solutions will be responsible for the end-to-end sales solutioning understand prospects' needs & objectives, create tailored solutions to address prospects' requirements & use cases, drive solution demos and presentations, and facilitate closure of deals.

Objectives & Success Metrics:

- The success of this role will be determined by the amount of revenues closed each quarter and annually, either through new client acquisition or cross/up selling.

Key Responsibilities:

- The Senior Manager, Client Solutions will be the face of the company, act as an ambassador in front of prospects, and be the bridge between customers/prospects and the Sales team

The primary responsibility will be to provide solutions for sales deals, including the following:

- Understand prospects' needs, objectives, requirements & use cases.

- Understand the Client technology, product, features, capabilities, integrations, solutions, industry specific use cases, success stories, etc.

- Prepare product demos, proof of concept and custom solutions to address the needs of the prospect.

- Drive solution demos and presentations independently, articulating prospects' needs and solutions.

- Build the solution, narrative and pitch for individual prospects; and deliver great looking presentations.

- Drive technical and capabilities solutioning across the sales cycle to facilitate closing of deals by the Sales team.

- Additional responsibilities would also include o Travel to the prospect locations for technical & solutioning meetings, if required.

- Understand the product and solution offering - key features, capabilities, value proposition, use cases, benefits for various industry verticals, etc.

- Respond to RFIs and RFPs.

- Work with sales team members to strategize on accounts o Liaise with other teams - Product & Engineering, Custom Development, , Customer Success Marketing, Partnerships - to provide feedback, understand use cases, for joint GTM, etc.

- Create innovative solutions and sales strategies to enhance sales.

- Ensure detailed reporting and CRM compliance.

Key Requirements:

- 8+ years of proven B2B software and services consulting, sales solutioning, or technical solutioning experience in international markets.

- Excellent written and phone communication skills with international clients.

- Strong presentation skills - ability to present to Clients.

- Capable of building positive relationships at a CXO level with Clients.

- Should have worked for a software product or services company.

- Prior experience of meeting customers & prospects in international markets.

- Strong solutioning and consulting skills with large companies.

- Proactive, well organized, and self-motivated - ability to manage multiple engagements and sales pursuits in parallel.

- Strong attention to detail.

- Experience or knowledge of online marketplaces and e-commerce preferred.