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30 SBM Offshore Jobs
IT Support Technician
SBM Offshore
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job description
The IT Support Technician is responsible for the first operational and functional support on IT services toward end users to ensure that the agreed service levels are met and to prevent interferences in the day-to-day activities.
To support and contribute to a fully integrated and aligned IT Strategy across the SBM organization, you are responsible to:
- Liaise, work together with, and advise your IT colleagues across different sites and disciplines
- Execute the agreed processes and known best practices necessary to work accordingly to the direction and strategy of Group IT, making suggestions for improvement when the opportunity arises.
- Preparing materials related to day-to-day work to share among the teams to improve quality of support
- Identify areas for potential issues and proactively communicate with stakeholders to resolve issues, share information, and provide guidance.
- Follow Incident Management Procedures and ITSM Procedures.
- Ensure the customer is properly and timely informed on the status of their Request or Incident.
- Provide accurate and detailed information when escalating to the next support level
- Communicate/escalate in timely manner recurring issues and problems to Support Manager
Job requirements:
- Academic : Any Graduate, preferred IT / Computer related discipline
- Experience : Minimum 3 years experience in IT Service Desk role, providing in situ technical support as well as remote support using remote desktop tools
- Mandatory experience in Windows OS environment, Office 365 suite, Cisco end-user devices (i.e. video conferencing), and Citrix client.
- Mandatory experience with endpoint hardware lifecycle, deployment, and maintenance.
- Mandatory experience with ITIL v3 processes
- Experience supporting VIPs are required
SW or tools:
- Certifications on Microsoft and Cisco products
GENERAL INFORMATION
SBM Offshore N.V. is a listed holding company that is headquartered in Amsterdam. It holds direct and indirect interests in other companies that collectively with SBM Offshore N.V. form the SBM Offshore Group ( the Company ). For further information, please visit our website at www.sbmoffshore.com. The companies in which SBM Offshore N.V., directly and indirectly, owns investments are separate entities.
Employment Type: Full Time, Permanent
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based on 75 employees
Flexible timing
Monday to Friday
International travel
Day Shift
SBM Offshore Benefits
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