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Sr. Staff Desktop Support Engineer
Blackhawk Network
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
An ideal candidate would also have experience planning and leading complex IT projects, building dynamic reporting, crafting documentation, automating complex business processes, coaching colleagues and possess regional culture and language skills.
Immediate
- Own corporate hardware in the Bengaluru office (including network infrastructure and AV equipment);
- Own asset management for staff based in the Bengaluru office and assist with asset management for all staff in India;
- Own imaging & deployment of laptops across India for new starters, replacements, corporate acquisitions and refresh projects;
- Be an on-site owner for local projects such as Zoom Room installs, bulk laptop refreshes and platform migrations;
- Be a hands-on representative of global Corporate IT in APAC;
- Assist the global team with remote phone support on a regular schedule. Future
- Improve & standardise support processes in India to match global processes where possible;
- Document local processes and variations;
- Improve and standardise global processes and knowledge;
- Take initiative to improve & standardise inefficiencies when found;
- Coach colleagues in Service Management best practices. Qualifications
- Extensive experience providing IT support remotely and face-to-face.
- Extensive experience directing and managing projects including managing specialist vendor relationships
- Extensive experience supporting/administering many of the following Windows 10, MacOS, SCCM, Jamf, Zoom, Microsoft Teams, Okta, Duo, Intune, Confluence, Microsoft 365, ServiceNow.
- Microsoft, Mac and/or Cisco certifications; ITIL 4 Foundation certificate.
- Demonstrated experience supporting software developers and DevOps teams.
Employment Type: Full Time, Permanent
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based on 65 employees
Flexible timing
Monday to Friday
No travel
Night Shift
Blackhawk Network Benefits
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