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Senior Manager - Insurance & Cross Sell
4-12 years
Pune
1 vacancy
Senior Manager - Insurance & Cross Sell
SBI Cards & Payment Services
posted 5mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Deliver on planned new insurance policies sales, Budgeting, Planning & Forecasting for Insurance New Business. Scale of new business from respective zones/channels.
- Drive new insurance business (group products) through credit card point of sales team. Continuous engagement with large card sales FTEs & NFTEs.
- Responsible for maintaining desired 1st year renewal rate of new business sourced (R1 Renewals).
- Responsible for adherence of all regulatory requirements pertaining to field sales of insurance products. Certification & trainings of SPs, Record maintenance and any other such requirements.
- Meet all productivity & cost of acquisition targets assigned for the vertical. Ensure sales per FTE & NFTE productivity targets are met while keeping cost of acquisition under expected benchmarks.
- Manage complete sales cycle for insurance products - device lead generation campaigns, sales training & monitoring tools, document completion, policy processing & policy issuance. Ensure that at all stages necessary through put is maintained with minimal leakages/drop. Effectively manage all steps right from lead generation to policy issuance & cancellations.
- Responsible for hiring, training, onboarding, training, retention of field sales staff. Necessary hiring TAT, training quality and certification, attrition rate is maintained.
- Partner Management: Liaison with all Insurance partners to ensure their engagement with insurance sales team & card sales team. Drive them towards creating support infrastructure of SBI Card insurance sales.
- Responsible for quality control, customer complaints, compliance metrics for the channel - cancellations, complaints, quality score etc. to be monitored closely & ensure all metrics stay within benchmark decided.
- Help product team in periodic industry benchmarking of products, gather sales feedback, analyze & create new opportunities for sales/ new products.
- Liaison closely with Insurance & Cross-sell telemarketing team to ensure necessary conversions are delivered on group products. Gather necessary feedback from tele-calling team to ensure improvement in sourcing.
Measures of Success (Define the Outcomes expected of the role):
- Insurance new business sales & income through "On-field" distribution.
- Maintain sales productivity numbers - Per FTE & NFTE.
- Maintain "Cost of Acquisition" for new insurance business.
- Compliance to all regulatory requirements, clean audits.
- Customer Complaints & Quality metrics.
- Renewal/ Persistency for R1 (1st year renewal).
Technical Skills / Experience / Certification (If any).
Analytical Skills, Communication Skills, Team management & Leadership, Direct Sales & Channel Sales Distribution, Relationship Management, Channel Partner, Tele Calling Agencies.
Competencies critical for role with High Proficiency
Post-graduate or Graduate with relevant 8-12 years experience in cross-sell, Exposure in BFSI with minimum 4 years in Insurance, Mutual Funds, Banking, NBFC.
Employment Type: Full Time, Permanent
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People are getting interviews at SBI Cards & Payment Services through
People are getting interviews through
(based on 174 SBI Cards & Payment Services interviews)
Referral
Walkin
Job Portal
Company Website
Recruitment Consultant
Campus Placement
21%
20%
20%
10%
6%
2%
21% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at SBI Cards & Payment Services are saying
Rating based on 25 Senior Manager
reviews
Anonymous · Retail & B2C Sales
in Gurgaon / Gurugram
Likes
Company wise it's a safe organisation
Dislikes
Top management behave like owners of company
Read 25 reviewsSenior Manager salary at SBI Cards & Payment Services
reported by
252
employees
with 8-18
years exp.
₹9.4
L/yr - ₹27
L/yr
13%
less
than the average Senior Manager Salary in India
View more details
What SBI Cards & Payment Services employees are saying about work life
based on 3.9k employees
Strict timing
Monday to Saturday
Within city
Day Shift
SBI Cards & Payment Services Benefits
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