Quality Analyst

Job Summary:

- As a Quality Analyst, you will play a crucial role in ensuring and maintaining high standards of quality for our products/services.

Skills & Ability:

- Excellent verbal and written communication skills.

- Ability to communicate findings and insights to stakeholders in a comprehensible manner.

- Strong Customer Service Skills and Phone/E-mail Etiquettes.

- Should have good analytical skills, eye for details, enough ability to share actionable insights from the audits conducted.

- Flexible to changes in Quality Mechanism and also has the ability to share insights.

- Ability to make and take decisions based on the situation.

- Capable enough to take note of actions and have those close looped with no loose ends.

- Prior call center experience is desirable.

- Experience with reporting and analysis

Experience working in a team-oriented, collaborative environment