Quality Analyst

Key Responsibilities:

✓ Ability to seamlessly manage conflicts.

✓ Proficiency in MS Excel required.

✓ Self-motivator

✓ Positive attitude & Flexible

✓ Ability to perform with minimum supervision

✓ Excellent communication and interpersonal skills

Education & Experience:

✓ Minimum 1 year of experience as a Quality Analyst/Quality Auditor/Call Auditor.

✓ Positive attitude

✓ Flexible & Aggressive

✓ Excellent communication skills (Spoken and Written)

✓ Work independently with little supervision in a fast-paced agency environment

✓ Goal oriented; have a burning desire to be successful

✓ Graduate in any field or higher education is a plus

✓ Strong work ethic

✓ Comfortable working in a fast-paced, rapidly changing environment

✓ Must have a reliable internet connection

✓ Must have a demonstrated ability to work within tight deadlines.

✓ Willing to work in night shifts

Benefits & Perks:

1. Incentives*

2. Monetary Awards*

3. 5-Year Retention Bonus

4. Referral Policy*

5. Internet Reimbursement*

6. Router UPS Reimbursement*

7. Term Life Insurance

8. Accidental Insurance

9. Group Medical Insurance (Family Floater)

10. On-call doctor support

11. COVID Protocols

12. Sodexo Benefit

13. Leave Policy

14. EWAP - Employee Wellbeing and Assistance Program

15. NPS - National Pension Scheme

16. LTA Leave Travel allowance

17. Leave Encashment

18. Bank Assistance

19. Employee's State Insurance*

20. Gratuity

21. Provident Fund

22. Cab facility

*Admissibility of the benefit may vary commensurate the department, designation, and role.