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Quality Analyst
KDK Software
posted 30min ago
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Job Description
Role & responsibilities
You will analyze call recordings, chats, and emails to assess agent performance, identify areas for improvement, and provide feedback to enhance overall service quality.
Preferred candidate profile
- Certificated Six Sigma
- Minimum 3 years of experience in a BPO as a Quality Assurance
Interested candidates share resume to recruit@kdksoftware.com
Call: 7412077111
Employment Type: Full Time, Permanent
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