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CD&E-Cybersecurity-CyberArk Support - Senior Associate
3-7 years
₹ 4.8 - 35L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
1 vacancy
CD&E-Cybersecurity-CyberArk Support - Senior Associate
PwC
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Use feedback and reflection to develop self awareness, personal strengths and address development areas.
- Delegate to others to provide stretch opportunities and coach to help deliver results.
- Develop new ideas and propose innovative solutions to problems.
- Use a broad range of tools and techniques to extract insights from from current trends in business area.
- Review your work and that of others for quality, accuracy and relevance.
- Share relevant thought leadership.
- Use straightforward communication, in a structured way, when influencing others.
- Able to read situations and modify behavior to build quality, diverse relationships.
- Uphold the firms code of ethics and business conduct.
- Troubleshoot and resolve complex technical problems related to CyberArk reported by our customers.
- Perform PIM (CyberArk) support operations on day-to-day basis
- Lead the incident call with diverse stakeholder
- Apply and test fixes in Non-Prod, and Production environment
- Document problem solutions in knowledge base.
- Meticulously document case progress and technical details throughout the support case lifecycle.
- Provide 24x7 on-call support via rotational schedule.
- Participate in recurring support review meetings, present challenges
- Ensuring Incident is resolved within defined SLA s,
- Provide input to assist with continual improvement
- Responsible to plan all new activities and deliver the same as per timelines
- Auditing Accounts and work on various reports, users server login issues and user permission issues as per requirements
- 3+ years Hands-on experience in CyberArk components CPM, PSM, and PVWA.
- Good to have CDE /CyberArk Sentry (Certification)
- Experience in working with CyberArk solutions with different tools like SIEM, 2FA
- Hands on experience in applying patches and fixes
- Hands-on experience in conducting CyberArk DR Drill setup
- Well versed in resolving CyberArk issues related to unavailability, replication.
- Hands-on experience in supporting platforms with CyberArk, such as Windows servers, UNIX servers, Databases
- Hands-on experience in CPM policies management or redistribution.
- Understanding typical Enterprise Change Management processes
- Knowledge on CPM and PSM connector customization
- Uphold the firms code of ethics and business conduct.
- Open to work in rotational shift from 6PM to 3 AM IST/ 9PM to 6AM IST
- Professional and Educational Background
- Bachelors Degree Preferred.
Employment Type: Full Time, Permanent
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What people at PwC are saying
Rating based on 1.4k Senior Associate
reviews
Anonymous · IT Security
in Bengaluru
Salary benefits like Hike and Bonus components
During appraisal cycle there will lot questions on contributions to other initiatives in the company apart from Project. Sometimes to get good hike you have to work overtime on these initiatives
Read 1.4k reviewsSenior Associate salary at PwC
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PwC Benefits
Staff discounts Professional Memberships In-house learning tools Referral Bonuses Corporate Plan 
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