CD&E-Cybersecurity-CyberArk Support - Senior Associate

Not Applicable Cybersecurity & Privacy Senior Associate At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data.

In identity and access management at PwC, you will focus on confirming secure and efficient access to systems and data for employees and/or clients. Your work will involve the design and implementation of strategies to protect sensitive information and manage user identities.

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firms code of conduct, and independence requirements.

• Troubleshoot and resolve complex technical problems related to CyberArk reported by our customers.
• Perform PIM (CyberArk) support operations on daytoday basis
• Lead the incident call with diverse stakeholder
• Apply and test fixes in NonProd, and Production environment
• Document problem solutions in knowledge base.
• Meticulously document case progress and technical details throughout the support case lifecycle.
• Provide 24x7 oncall support via rotational schedule.
• Participate in recurring support review meetings, present challenges

• Ensuring Incident is resolved within defined SLA s,
• Provide input to assist with continual improvement
• Responsible to plan all new activities and deliver the same as per timelines
• Auditing Accounts and work on various reports, users server login issues and user permission issues as per requirements

• 3+ years Handson experience in CyberArk components CPM, PSM, and PVWA.
• Good to have CDE /CyberArk Sentry (Certification)
• Experience in working with CyberArk solutions with different tools like SIEM, 2FA
• Hands on experience in applying patches and fixes
• Handson experience in conducting CyberArk DR Drill & setup
• Well versed in resolving CyberArk issues related to unavailability, replication.
• Handson experience in supporting platforms with CyberArk, such as Windows servers, UNIX servers, Databases
• Handson experience in CPM policies management or redistribution.
• Understanding typical Enterprise Change Management processes
• Knowledge on CPM and PSM connector customization

• Uphold the firms code of ethics and business conduct.

• Open to work in rotational shift from 6PM to 3 AM IST/ 9PM to 6AM IST

Degrees/Field of Study required Degrees/Field of Study preferred Accepting Feedback, Accepting Feedback, Access Control Models, Access Control System, Access Management, Active Listening, Analytical Thinking, Authorization Compliance, Authorization Management Systems, Azure Active Directory, Cloud Identity and Access Management (IAM), Communication, Creativity, CyberArk Management, Cybersecurity, Embracing Change, Emotional Regulation, Empathy, Encryption Technologies, Federated Identity Management, ForgeRock Identity Platform, Identity and Access Management (IAM), IdentityBased Encryption, Identity Federation, Identity Governance Framework (IGF) {+ 22 more} 0% No No