Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Teleperformance Team. If you also belong to the team, you can get access from here

Teleperformance Verified Tick

Compare button icon Compare button icon Compare
filter salaries All Filters (1)

10 Teleperformance Process Trainer Jobs

Process Trainer

3-8 years

₹ 3.5 - 6L/yr

Mumbai Suburban, Mumbai

10 vacancies

Process Trainer

Teleperformance

posted 29d ago

Job Role Insights

Flexible timing

Key skills for the job

Job Description

Urgent Hiring : Process Trainer.

Location - Malad


Roles and Responsibilities

  • Conduct new hire training and soft skills / Negotiation skill training
  • Should complete monthly cyclic activities including refresher training, update training and PKT
  • Sensitize to training needs / understand learning requirements of different learning groups
  • Liaison with the Quality and Operations to identify, screen and execute process improvement plans
  • Ability to execute training tasks / assignment on short notice
  • Interested to deliver and contribute towards process improvement
  • Take accountability for new hires performance during the OJT period, including attrition .

FUNCTIONAL/ OPERATIONAL:

  • Monitor calls of each advisor every week ,during OJT and provide immediate feedback to the advisors in case of failed call.
  • Provide regular feedback to Team Members regarding the performance of the team and any issue that needs escalation.
  • Document the feedback signed off by the concerned parties.
  • Monitor calls across teams (cross monitoring) every month.
  • Nominate and groom floorwalkers amongst the team regularly.
  • Conduct process refreshers and Policy refreshers.
  • Nominate advisors to conduct buzz sessions.
  • Handle all escalation calls for the team.
  • Sharing good calls & bad calls , creating product level FAQs .
  • Nominating hall of fame & hall of shame for OJT Batch .
  • Conduct buzz sessions for any updates and share new information with the team including the targets for the day.
  • Check the login schedules.
  • Manage attrition through regular communication with advisors and tracking EWS through changes in behavior, performance and attendance.

Preferred Skills:

  • Strong communication skills in English

Critical Competencies:

  • Customer Service
  • Good analytical skills
  • Must be very good with data representation
  • Must be very good with MS Excel
  • Time Management
  • Ability to multi-task



Employment Type: Full Time, Permanent

Read full job description

Teleperformance Interview Questions & Tips

Prepare for Teleperformance Process Trainer roles with real interview advice

Top Teleperformance Process Trainer Interview Questions

Q1. What is the formula of throughput
Q2. During classroom training how can you manage the shrinkage
Q3. How to achieve the OJT performance
View all 8 questions

What Process Trainer at Teleperformance are saying

3.4
 Rating based on 113 Process Trainer reviews

Likes

Shift timing, Salary and allowances

  • Salary - Good
  • +1 more
Dislikes

Work culture, leave policies,

  • Job security - Poor
  • +3 more
Read 113 Process Trainer reviews

Process Trainer salary at Teleperformance

reported by 584 employees with 1-10 years exp.
₹1.4 L/yr - ₹7.1 L/yr
14% more than the average Process Trainer Salary in India
View more details

What Teleperformance employees are saying about work life

based on 29.9k employees
52%
38%
58%
81%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Teleperformance Benefits

Cafeteria
Job Training
Soft Skill Training
Free Transport
Work From Home
Health Insurance +6 more
View more benefits

Compare Teleperformance with

Concentrix Corporation

3.8
Compare

Foundever

3.6
Compare

Wipro

3.7
Compare

Genpact

3.8
Compare

Tech Mahindra

3.5
Compare

HCLTech

3.5
Compare

Infosys

3.6
Compare

TCS

3.7
Compare

Accenture

3.8
Compare

IBM

4.0
Compare

iEnergizer

4.6
Compare

WNS

3.4
Compare

Infosys BPM

3.6
Compare

Conneqt Business Solutions

3.7
Compare

HGS

3.9
Compare

Omega Healthcare

3.7
Compare

Firstsource Solutions

3.7
Compare

R1 RCM

3.9
Compare

Conduent

3.5
Compare

IKS Health

3.6
Compare

Similar Jobs for you

Process Trainer at Teleperformance (TP)

Mumbai Suburban, Mumbai

2-4 Yrs

₹ 5-7 LPA

Process Trainer at 1Point1

Delhi/Ncr

2-5 Yrs

₹ 1.5-4.5 LPA

Process Trainer at Teleperformance (TP)

Mohali

2-6 Yrs

₹ 2.5-4.5 LPA

Process Trainer at Antares Services

Gurgaon / Gurugram

3-8 Yrs

₹ 4.5-7 LPA

Process Trainer at Antares Services

Gurgaon / Gurugram

3-8 Yrs

₹ 5-7 LPA

Process Trainer at KETTO ONLINE VENTURES PRIVATE LIMITED

Mumbai

3-8 Yrs

₹ 3-4 LPA

Process Trainer at Alorica

Bangalore / Bengaluru

2-6 Yrs

₹ 5.5-6.5 LPA

Process Trainer at Pacific Bpo

Noida

3-6 Yrs

₹ 4-7.5 LPA

Process Trainer at Matrimony com

Chennai

3-8 Yrs

₹ 2-5 LPA

Process Trainer at All Digi Tech

Bangalore / Bengaluru

1-3 Yrs

₹ 3-4 LPA

Process Trainer

3-8 Yrs

₹ 3.5 - 6L/yr

Mumbai Suburban, Mumbai

29d ago·via naukri.com

Process Trainer

4-9 Yrs

₹ 4.5 - 6.5L/yr

Indore

2d ago·via naukri.com

Process trainers

1-6 Yrs

Gurgaon / Gurugram

2d ago·via naukri.com

International Process Trainer

2-4 Yrs

₹ 5 - 7L/yr

Mumbai Suburban, Mumbai

8d ago·via naukri.com

Process Trainer Opening

1-2 Yrs

₹ 5 - 7L/yr

Thane, Mira Bhayandar

8d ago·via naukri.com

Process Trainer

2-6 Yrs

₹ 2.5 - 4.5L/yr

Mohali

9d ago·via naukri.com

International Process Trainer

2-3 Yrs

₹ 4 - 6.5L/yr

Mumbai, Mumbai Suburban, Mumbai

10d ago·via naukri.com

Process Trainer

1-2 Yrs

₹ 5 - 6L/yr

Goregaon, Mumbai

10d ago·via naukri.com

Process Trainer

2-7 Yrs

₹ 2 - 6L/yr

Mumbai, Goregaon, Mumbai

12d ago·via naukri.com

Process Trainer

4-9 Yrs

₹ 5.5 - 7L/yr

Mumbai

1mon ago·via naukri.com

Recently Viewed

SALARIES

LTIMindtree

JOBS

Reliance Retail

No Jobs

SALARIES

LTIMindtree

SALARIES

LTIMindtree

SALARIES

LTIMindtree

REVIEWS

Reliance Retail

No Reviews

SALARIES

LTIMindtree

SALARIES

LTIMindtree

SALARIES

LTIMindtree

Teleperformance Process Trainer Jobs by Location

write
Share an Interview
How was your last interview experience?
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent