Associate - R&I - Pune

Permanent

ASSOCIATE - FINANCE & ACCOUNTS (RETAILING & INCENTIVES)

JOB DESCRIPTION:

• Rolespecific skillsets:
• Strong business process (Sales and Retailing)and technology analysis skills - ability to understand MD&D/ similarindustry and customer requirements
• Take the lead on distributor onboardingactivities (Interviewing the dealer, Requirement gathering, Gap analysis, coordinating with various stakeholder, UAT, Dealer Agreement Signoff, UserAccess Management, Documentation, Go-Live and Support)
• Manage & tracking customer incidents/ newrequests
• Handholding customer resolving the issuesthrough Phone, chat Remote Desktop, and email communication channels as per theagreed SLAs
• Provide the necessary training to thedistributor as per the need
• Data analysis skills - ability to interpretdata and reports for business requirements
• Partner with Technical Support team members onvarious strategic projects when needed
• Run monitoring reports for usage, performance, and/or availability.
• Manage the master data for Dealer

CoreCompetencies:

ServiceOrientation - Should be aware of both - the internal as well as externalcustomers and their needs; and is committed to meeting the customers evolving, long-term needs - the focus is on SERVICE

ResultOrientation - Should be able to direct efforts towards developing andimplementing realistic action plans to meet business objectives; with a senseof urgency - the focus is on achieving RESULTS

Initiative - Onemust not only understand and accept the responsibilities towards his/her job;but also proactively works towards identifying challenges and its resolution -the focus is on seeking SOLUTIONS

Professionalism- Shouldhave in-depth knowledge of all functions and displays not only requiredskill-set, but also ethics and integrity while conducting the job - the focus is on PROFESSIONALISM

Cooperation- Onemust ensure completion of all tasks at hand and simultaneously extends supportto team members and displays joint ownership towards achieving businessobjectives - the focus is on TEAMWORK

Communication/Feedback- Shouldbelieve in providing feedback to other associates and receiving feedbacks to enhanceperformance, thereby meeting business objectives - the focus is on OPENCOMMUNICATION

Other Benefits:

• MedicalInsurance (self-coverage): IncludesGroup Mediclaim policy and Group Personal Accident Policy.
• Long TermInvestment & EngagementPlan: This is an employee incentive plan introduced to encourage, reward, and incentivize eligible employees towards long-term engagement, to optimizetheir performance and enable them to partake in the growth of the Organizationand further its best interests.
• Transportationsupport: Bus facility (where available)is allocated to you based on your requirement and availability of seats.
• Focus onindividual career growth: via careeraspirations discussions, rewards & recognition, long service awards.
• Caree r Enhancement programs through Continuous Learning, Upskilling, and Training. Focus on Holistic Well-being: The Wellness Corner: Access to a mobile application that provides expert guidance on physical, emotional, and mental well-being to you and your immediate family members. Support Mechanisms: Various support mechanisms like buddy program for new joiners, childcare facilities for new mothers etc. are made available for our Associates. Health Check-up Camp: Access to a mobile application that provides expert guidance on physical, emotional, and mental well-being to you and your immediate family members.

Working Model: Work-from-office

Shift Timings : Nexdigm operates in multiple shifts to helpcater to our clients better:

• Morning shift - 7:00 am to 4:00 pm
• General shift - 9:30 am to 6:30 pm
• Evening Shift - 3:30 pm to 12:30 am

Please Note: Shift timings differ basis the role. The shift timing allocated to youwill depend on the scope of work and will be communicated to you during theoffer discussion.

DESIREDCANDIDATE PROFILE:

• Any Bachelor s Degree
• 0 - 2 years of relevant experience in L1 customer support (voice and email), with a strong customer interaction experience
• Should understand the Retail business including supply chain fundamentals and organizational hierarchy
• Passion to be a part of a smart working and winning team
• Ability to multitask in a fast-paced environment
• Excellent ability to learn and articulate software-related and technical concepts
• Strong active listening skills and excellent written and oral communications skills (English and Hindi)
• Strong attention to detail when communicating with customers (verbal & written)
• Ability to empathize with customers and convey confidence
• Expertise working with Microsoft Excel and Reporting Tools
• Strong documentation skills
• Strong interpersonal and soft skills

HiringProcess:

Your interaction with us will include, but not be limited to,

- Technical/ HR Interviews

- Technical/ Behavioral Assessments - Accounting, Excel, Logicalreasoning

Finally, our people are our most valuable asset; if you agree with us onthis, we would love to meet you!