Catering Sales Manager

The Catering Sales Manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery

The position is responsible for achieving catering revenue goals by actively up-selling each business opportunity to maximize revenue

The incumbent implements the brand s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional

OR

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required

CORE WORK ACTIVITIES

Managing Sales Activities

Manages sales efforts for the hotel including local corporate and social catering

Works collaboratively with off-property sales channels (eg, Sales Office, Area Sales, EST) to ensure sales efforts are coordinated, complementary and not duplicative

Responds to incoming catering opportunities for the hotel

Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals

Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc and knows how to sell against them

Closes the best opportunities for the hotel based on market conditions and hotel needs

Uses negotiating skills and creative selling abilities to close on business and negotiate contracts

Designs, develops and sells creative catered events

Maximizes revenue by up-selling packages and creative food and beverage

Manages catering sales revenue and operation budgets, and provides forecasting reports

Develops menus which drive sales

Executes and supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence)

Participates in and practices daily service basics of the brand

Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders

Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the company

Providing Exceptional Customer Service

Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to ensure guest satisfaction

Executes and supports the company s Customer Service Standards and hotel s Brand Standards

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event

Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company

Gains understanding of the hotel s primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event

Develops a close working relationship with operations to ensure execution of strategies at the hotel level

Additional Responsibilities

Performs other duties, as assigned, to meet business needs