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Marriott International

Compare

4.2

based on 1.2k Reviews

889 Marriott International Jobs

Concierge Assistant

Marriott

4.2

based on 1.2k Reviews

0-3 years

Bangalore / Bengaluru

1 vacancy

Concierge Assistant

Marriott International

posted 6d ago

Job Role Insights

Flexible timing

Key skills for the job

Housekeeping CCTV Monitoring Safety Training

Job Description

Respond to guest requests for special arrangements or services (eg, transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.

Respond to special requests from guests with unique needs and follow up to ensure satisfaction.

Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.

Answer, record, and process all guest calls, messages, requests, questions, or concerns.

Contact appropriate individual or department (eg, Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.

Review shift logs/daily memo books and document pertinent information in logbooks.

Monitor club lounge for seating availability, service, safety, and well-being of guests.

Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.

Comply with quality assurance expectations and standards.

Stand, sit, or walk for an extended period of time or for an entire work shift.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G. E. D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience. License or Certification: None

Employment Type: Full Time, Permanent

Read full job description

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What people at Marriott International are saying

What Marriott International employees are saying about work life

based on 1.2k employees

66%

54%

46%

88%

Flexible timing

Rotational Shift

No travel

Day Shift

View more insights

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