Executive - Trainer

Role & responsibilities

1. Plan conduct, coordinate and implement training for internal and outsources executives on services, products, selling skill, communication skill, selling pitch etc.

2. Manage and publish weekly and monthly training calendar

3. Preparation of all training presentations, manuals and SOPs

4. Ensure all product / service / process presentations are updated on time

5. Improve training effectiveness by developing new approaches and techniques

6. Arrange training sessions for the new hires and identify the training needs of the existing team members and schedule training sessions as per their need

7. Ensure feedback are received and data published for all trainings conducted

8. Publish daily / weekly / monthly training reports and trackers.

Skills Required

1. Excellent written, verbal, analytical and communication skills (Hindi, English & any regional language).

2. Excellent presentation skills (oral and written), as well as ability to motivate, train and coordination with TL.

3. Experience in training internal team and Call Centre executive is a must

4. Experience in coaching and training individuals or groups required.

5. Excellent knowledge of MS Office: Excel, Word and PowerPoint.

6. Strong analytical and decision-making skills

7. Able to remain calm in pressurised circumstances. Able to utilize information and communications technology. Able to deal with difficult situations

8. Excellent planning, organizing and prioritizing skills

Technical/Functional Proficiency Required

1. PPT Skills & MS-Office

2. MIS skills

Educational Qualifications

1. Position requires a Graduate from premier institute